Your new company A private sector organisation is recruiting for a Customer Advisor based in East Belfast Harbour. Your new role As a Customer Advisor, you will be a key frontline contact for customers, managing a wide range of enquiries through telephone calls, emails and service requests. You'll be responsible for accurately recording customer information, resolving queries, and coordinating appropriate responses in line with established day-to-day responsibilities will include: Handling inbound and outbound customer contact and delivering excellent customer service, including support for vulnerable consumers. Responding calmly and professionally to emergency reports, ensuring all details are captured accurately and passed on through the correct channels. Managing and resolving complaints, escalating where needed. Scheduling and coordinating maintenance work, appointments and field operative visits using internal planning systems. Supporting network development projects by issuing communications, updating documentation and maintaining accurate records. Processing completed engineer paperwork such as test certificates, meter information and service documentation. Providing general administrative support, maintaining organised records and assisting with energy adviser appointments. Contributing positively to team performance, participating in meetings, training, and ongoing development. This is a varied and fast-paced role suited to someone who enjoys problem-solving, multitasking and delivering exceptional service. What you'll need to succeed To excel in this role, you will bring:Essential Experience & Skills: A minimum of two years' experience in a contact-centre environment handling high-volume calls or three years' retail experience. Excellent IT skills with the ability to work confidently across multiple systems. Strong communication skills and a polite, professional telephone manner. Ability to work both independently and as part of a team. Strong organisational skills with the ability to multitask effectively. Desirable Experience: Experience working with field teams or engineers, including the coordination of appointments. Administrative experience and confidence in handling large volumes of data. Experience in complaint handling. GCSEs or equivalents, including English and Maths at Grade C or above. What you'll get in return Based in Belfast £24,753.50 per annum Permanent post 8.30am - 5pm Monday - Thursday, 8.30am - 4.30pm on Friday. 1 late finish of 7pm per week Opportunity to earn overtime What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Benefits: £24 753.50 per annum