OverviewLevy UK & Ireland is the premium hospitality partner to some of the most iconic venues in sport and entertainment. At Birmingham City Football Club, Levy delivers exceptional food, drink, and service to create legendary matchday and event experiences.We are now seeking a passionate and experienced Hospitality Manager to lead the delivery of first-class hospitality at St. Andrew's Stadium. This role is ideal for someone who thrives in a fast-paced environment, enjoys managing high-profile events, and is committed to providing an outstanding guest experience.Role PurposeAs Hospitality Manager, you will take ownership of planning, coordinating, and delivering hospitality services across matchdays and non-matchday events. You will lead a dedicated team, ensure premium food and beverage standards, and play a key role in creating memorable experiences for all guests. Your ability to lead from the front, uphold Levy standards, and enhance client satisfaction will be critical to the success of this role.Key ResponsibilitiesEvent Planning & CoordinationCollaborate with clients, event organisers, and internal teams to define hospitality requirementsDevelop comprehensive operational plans to ensure seamless service deliveryCoordinate cross-functionally with catering, AV, and facilities teams to align logisticsTeam LeadershipLead, motivate, and manage hospitality staff including supervisors, servers, and casualsConduct pre-event briefings and regular team meetings to share objectives and standardsSupport team development through ongoing training and performance feedbackFood & Beverage Service OversightEnsure the delivery of high-quality, innovative food and beverage offeringsWork closely with the culinary team to align menus with guest expectations and dietary needsOversee inventory control, stock rotation, and minimise wasteGuest ExperienceDrive a culture of service excellence and attention to detailHandle guest feedback promptly and effectively to ensure satisfactionTailor the guest experience to suit a variety of events and hospitality tiersFinancial & Budget ManagementManage budgets for hospitality operations including staffing, stock, and equipmentMonitor costs and identify opportunities to maximise profitabilityProvide financial reporting and analysis as requiredHealth & Safety ComplianceEnsure all health & safety and food hygiene standards are maintainedImplement and enforce venue and Levy procedures to create a safe working environmentTechnology & SystemsUse hospitality software tools for event planning, staffing, and feedback managementLeverage tech solutions to enhance service delivery and guest engagementClient & Stakeholder RelationshipsAct as the primary hospitality contact for clients, vendors, and partnersBuild strong, professional relationships to ensure service continuity and client satisfactionContinuous ImprovementLead post-event reviews to capture feedback and implement service enhancementsStay informed on industry trends and champion innovative ideasPerson SpecificationExperience:Proven experience in a hospitality or event management role within a stadium, hotel, or large venueStrong background in catering and F&B service delivery for premium clienteleLeadership:Ability to lead and inspire large, diverse teamsExperience in recruitment, training, and team developmentCustomer Focus:Passionate about delivering world-class guest experiencesConfident in handling high-pressure situations and resolving issues on the spotSkills:Excellent communication, negotiation, and interpersonal skillsStrong organisation, multitasking, and project management abilitiesFinancially astute with knowledge of budgets, cost control, and reportingFlexibility:Willing to work evenings, weekends, and all matchdaysAdaptable and able to thrive in a dynamic, fast-paced environmentKnowledge:Up to date with trends in food, beverage, technology, and guest servicesFamiliarity with hospitality systems and health & safety compliance standardsWhy Join Us?Be part of an iconic football club and contribute to its hospitality legacyWork with a passionate, supportive, and diverse teamEnjoy a competitive salary and benefits packageAccess development and career growth opportunities within Levy UK & Compass GroupHelp shape unforgettable experiences at one of Birmingham's most historic venuesAt Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.As part of Compass you\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\'s biggest businesses.Job Reference: com/0906/41945001/52743218/SU Levy UKCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!