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Package: Upto £35k Progression Growth + Benefits!
Overview: We are seeking a dedicated and experienced Sales Coordinator to join our client in the Beauty / Wellness space. This role is pivotal in ensuring exceptional service to our clients across the UK and EU, managing customer orders, overseeing the sales support process, and executing a range of administrative duties. The ideal candidate will have a strong background in customer service, outstanding organisational skills, and a proactive, problem-solving mindset.
Responsibilities:
1. Customer Relationship Management:
o Serve as the main point of contact for customer queries, issues, and support.
o Foster strong relationships with new and existing clients, ensuring a high standard of service at all times.
o Manage the end-to-end order process, from order entry to dispatch.
o Coordinate with internal teams to ensure accurate and timely delivery of products and services.
o Monitor and track sales orders, follow up on outstanding items, and resolve discrepancies.
2. Administrative Duties:
o Maintain up-to-date and accurate customer records and databases.
o Prepare sales reports, performance metrics, and documentation as required.
o Assist in the development and implementation of improved customer service procedures.
3. Team Coordination:
o Liaise with the sales, logistics, and finance departments to streamline operations and enhance customer satisfaction.
o Support team members with administrative tasks and customer communications.
4. Compliance and Standards:
o Ensure compliance with internal policies and customer service standards.
o Address complaints and service issues promptly and effectively, escalating when necessary.
You Are:
1. Proven experience in a customer service or sales support role, ideally in a B2B or product-based environment.
2. Strong communication skills, both verbal and written.
3. Excellent organisational and administrative abilities.
4. Proficient in Microsoft Office Suite; experience with CRM or ERP systems is a plus.
5. Ability to multitask and prioritise in a fast-paced environment.
6. Professional and courteous manner with a customer-first mindset.
7. Knowledge of UK and EU customer expectations and business practices is preferred.
To view any of our other current live vacancies, please visit our website: https://www.wearerefyne.com/
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