Job Title: Receptionist at Wargrave House Surgery
Employer: Wargrave House Surgery, advertised by Taurus Healthcare Ltd
Position: Part-time Receptionist
Hours: 25 hours per week, across mornings, afternoons, and evenings
Job Responsibilities:
1. Undertake a wide range of reception duties and support the multidisciplinary team.
2. Process prescription requests.
3. Maintain and monitor the appointment system, including booking new and follow-up appointments.
4. Handle in-person, telephone, and online appointment requests, prioritizing urgent cases appropriately.
5. Answer incoming calls, transfer calls, and handle requests professionally.
6. Signpost patients to the appropriate services.
7. Act as the central point of contact for patients, managing information, messages, and enquiries for the clinical team, liaising with external agencies such as secondary care and community services.
About Wargrave House Surgery:
Located in the centre of Hereford, serving approximately 8,340 patients. Managed by four partners including a Paramedic, supported by two salaried GPs, Practice Nurses, Paramedics, and Health Care Assistants. The practice offers services such as reviews for long-term conditions, cervical screening, contraceptive advice, phlebotomy, health checks, and flu vaccinations. Opening hours are Monday to Friday, 8:00 am to 6:30 pm.
We reserve the right to close this vacancy early if sufficient applications are received. Interested candidates are encouraged to apply promptly. Taurus Healthcare Ltd is advertising this role on behalf of Wargrave House Surgery, which will make the final hiring decision. Taurus Healthcare Ltd will handle the recruitment and pre-employment checks.
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