We are seeking a highly organised and proactive Office Administrator to support the smooth day-to-day operations of a busy and growing estate agency in the Attleborough area. The ideal candidate will play a key role in ensuring administrative processes run efficiently, supporting the sales and lettings teams, and delivering a high standard of customer service to clients.
This position involves working closely with negotiators and senior management - helping to manage property enquiries, coordinate viewings, and maintain accurate records throughout the sales and lettings process. You will be a central point of contact within the office, helping to ensure a professional and efficient experience for buyers, sellers, landlords, and tenants.
Our client is a respected local estate agency with a strong reputation for delivering quality service, local market expertise, and building long-standing client relationships.
What's on offer for the successful Office Administrator:
1. Competitive salary (dependent on experience)
2. Supportive and professional working environment
3. Opportunity to work within a well-established local agency
4. Career development opportunities within the business
Key responsibilities:
5. Provide administrative support to the sales and lettings teams
6. Manage incoming calls, emails, and property enquiries, ensuring prompt responses
7. Coordinate property viewings and maintain appointment schedules
8. Prepare property details, listings, and marketing materials
9. Upload and manage property listings on internal systems and online platforms
10. Maintain accurate records of clients, properties, and transactions
11. Assist with sales progression and liaise with buyers, sellers, solicitors, and contractors
12. Handle general office duties including filing, document preparation, and correspondence
13. Ensure compliance paperwork and documentation are up to date
Office Administrator requirements:
14. Previous experience in an administrative role (estate agency experience desirable)
15. Strong organisational skills and ability to multitask in a fast-paced environment
16. Excellent communication and customer service skills
17. Confident using Microsoft Office (Word, Excel, Outlook)
18. High level of attention to detail and accuracy
19. Professional, friendly, and confident manner
20. Familiarity with office systems or CRM software