Overview
Customer Service Advisors required for a Loughborough based, market leading organisation within telecommunications. We require experienced Contact Centre Agents to become integral members of the Customer Service Team, working in Inbound. Uncapped commission available - Temp to Perm Opportunity at 12 weeks.
There will be 2 weeks training - 09:00 - 17:30 Monday to Friday. Hours of work are: Monday to Friday (Between 09:00-19:30 Shift Range - 8hr Shift). 1 in every 2 - Saturday 09:00-17:30.
Job Role
* Managing inbound calls to the business from clients / customers\' requests.
* Working towards and aiming to exceed sales expectations.
* Helping the customer understand the different handsets, deals and network providers on offer.
* Making sure the customer has the best possible sales journey by giving great advice and all of the options available to them.
* Building relationships with customers to ensure converting a one-time customer into a customer for life.
* Deliver a consistent call flow, giving the customer the confidence in the information provided.
* Maximise up selling opportunities whilst ensuring the customer has an informed choice.
* Uncapped Commission Structure.
Key Skills
* A commitment to providing great service.
* Customer Service experience, ideally within a Contact Centre environment.
* Excellent communication skills.
* Remain positive and enthusiastic during every customer contact.
* Experience of working towards targets.
* An interest in technology.
* Consistently provide a high level of service.
* IT skills.
* This role is subject to a Clean DBS; it is imperative that each applicant provides support to the process.
#J-18808-Ljbffr