Sales Operations Administrator
Full‑time | Office Based Only | B2B Customer Support & Order Processing
Our client is hiring a Sales Support Administrator to join their fast‑paced, supportive Sales Operations team. This role is ideal for someone from a B2B customer service, internal account management, sales support, or order processing background who enjoys keeping things running smoothly, prioritising accuracy, and continuously improving processes.
You’ll play a key role in managing day‑to‑day sales administration, processing orders accurately, coordinating shipments and providing excellent customer communication. It’s a varied, hands‑on role where your attention to detail, problem‑solving skills and ability to stay calm under pressure will make a real impact.
What you’ll be doing
* Managing the sales inbox and processing customer orders
* Updating customers on ETAs, stock, pricing and order changes
* Handling after‑sales queries, product questions and basic troubleshooting
* Co‑ordinating returns, replacements and credit notes
* Setting up new customer accounts and supporting credit checks
* Supporting marketplace and D2C order flows (Amazon, Shopify etc.)
* Booking couriers and preparing basic export/shipping paperwork
* Keeping customer records, price lists and notes accurate
* Providing general admin support to the wider team
What we’re looking for
* Experience in B2B customer service, sales support, order processing, or similar
* Confident communicator — written and verbal
* Strong attention to detail and accuracy
* Comfortable juggling multiple tasks in a busy environment
* Proactive, organised and solutions‑focused
* Able to work collaboratively with Sales, Finance, Warehouse and Operations
* Positive attitude and a willingness to learn new systems (training provided)
What’s on offer
* £30,000 - £35,000 DOE
* Supportive, close‑knit team
* Training across marketplaces, exports and systems
* A varied role where you can make a real impact
* Opportunities to grow your skills and responsibilities
Location & Eligibility
This is a fully office-based role near Hoddesdon/Harlow. You must have the right to work in the UK and be able to commute reliably.
If this sounds like you, please send your CV – we’d love to hear from you! Due to the high volume of applications, I will only be able to respond to suitable candidates.