Description
The Client Engagement Manager (CEM) will work with the Head of Business Development (and Sector Business Partners) to drive the firm's strategy to create sustainable value by developing and acquiring business and pursuing profitable growth.
Working closely with business leaders, and wider sector teams, the CEM will drive sales and business development engagement through the creation and delivery of sales tools and training, establishing client engagement best practice, and developing relationships with clients.
Key Responsibilities
* Work with the Head of Business Development to embed a culture of sales and identify opportunities in sectors, markets and products.
* Develop own network, and create market-facing opportunities
* Develop and share sales and business development tools through the 'DACB Client Hub' to enable client conversations, and promote the cross selling of key products and services.
* Drive the development and delivery of the sales and business development training programme, liaising with the Learning & Development Team to review content, analyse feedback, and drive change.
* Facilitate client development workshops to identify opportunities and drive CRM activity.
* Deliver sales workshops and coach senior stakeholders to embed best practice client management.
* Seek client collaboration opportunities through client innovation, our Lifting the Lid programme, and working closely with colleagues in our EDI, Wellbeing and Responsible Business teams
* Work with the Marketing team to support campaign driven activity, promotion of new products, and ensure alignment with client need
* Share best practice through internal communication channels and stakeholder engagement forums.
* Deploy wider business development support to identified accounts, prospects and key opportunities as needed.
* Promote the effective use of CRM database to support the management and growth of client accounts through the sales pipeline.
* Work closely with the Client Listening team to obtain feedback and use the insight to grow and secure client relationships.
* Build an internal and external network to share market insight and client intelligence.
* Work with our Client Exec and Co-ordinator to oversee the maintenance and development of our Client Engagement tools and templates.
Firm wide:
* Understands DAC Beachcroft is an international firm. Works with awareness of this structure to operate as one team/brand.
* Actively operates in the best interests of the firm at all times internally and externally.
* Operates in a regulated environment, effectively managing risk and compliance issues including data security.
* Works in partnership with others to manage and mitigate commercial risk.
Skills, Knowledge and Expertise
* Experience of working in the professional services sector and/or selling legal services
* Experience of developing relationships with potential and existing clients
* Proven experience of managing client accounts, developing client plans and client growth strategies
* Market-facing/client development experience essential
* Strong understanding of the market and its influencers and a track record of using this knowledge to generate growth opportunities
* Strong writing skills and the ability to adapt style to different audiences and channels
* Highly credible with the ability to influence, challenge and coach senior stakeholders, and to build strong relationships with all levels of lawyers.
* Strong networking skills - ability to connect the right people to opportunities
* Experience in implementing change programmes.
* Experience in delivering business development training.
* Highly pro-active, self-motivated, resourceful
* Strong project management experience and proven / strong track record of creating and delivering complex projects with the ability to manage to tight deadlines.
* Strong thirst for technical knowledge and application of knowledge to generate ideas.
* Proven experience of implementing best practice and initiatives for continuous improvement.
* High levels of numeracy and strong ability to analyse information, including data manipulation.
* Proven ability to work as a part of a team and also work autonomously
* Works successfully in virtual teams
We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.
Note for Recruitment Agencies
DAC Beachcroft manages all vacancies via our in-house recruitment teams, prioritising direct sourcing and referrals. When external support is required, roles are released to selected agencies on our Preferred Supplier List (PSL).
Speculative CVs sent to any DAC Beachcroft employee without prior instruction from our recruitment teams (LLP and CSG) will not be accepted, and no fees will be payable.
For PSL queries, please contact: recruitment@dacbeachcroft.com or csgrecruitment@dacbeachcroft.com
We are a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. We are market leaders in insurance, health and real estate but with a full-service offering, including growing Financial Services and Tech capabilities. We represent a wide range of clients – from household names to government departments and NHS bodies. We act for nearly all of the top-20 UK and global insurers, we're market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-five housebuilders.
We are a fast-growing international business with offices around the globe. In addition to our 11 UK offices, we also have offices in Bogota, Buenos Aires, Dublin, Lima, Los Angeles, Hong Kong, Madrid, Mexico City, Milan, New York, Paris, Rome, Santiago de Chile, and Singapore plus a representative office in Miami and broad network of affiliations across the globe.
At DAC Beachcroft we are committed to and recognise the importance of equity, diversity and inclusion across the board, including and beyond the protected characteristics. We take decisions based solely on merit. We value, welcome and seek out people with different backgrounds and life experiences, perspectives, beliefs, ways of thinking and identities.