We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Advisor.
The Customer Service Advisor will be responsible for providing excellent customer support, addressing customer inquiries, and resolving issues in a timely and efficient manner. The ideal candidate will have strong communication skills, a passion for helping others, and the ability to handle a variety of customer interactions.
Duties:
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner
* Provide accurate information about products and services
* Resolve customer complaints and issues effectively
* Collaborate with other departments to ensure customer needs are met
* Identify opportunities to upsell or cross-sell products and services
Requirements:
* Previous experience in customer service or a related field
* Excellent communication and interpersonal skills
* Ability to analyse customer needs and recommend solutions
* Strong problem-solving skills and attention to detail
* Ability to work in a fast-paced environment and multitask effectively
If you are passionate about delivering top-notch customer service, possess the required skills, and thrive in a dynamic work environment, we encourage you to apply for this exciting opportunity. Join our team and contribute to our mission of providing exceptional service to our valued customers.
Job Type: Full-time
Pay: £25,000.00-£27,000.00 per year
Benefits:
* Company events
* On-site parking
* Paid volunteer time
Ability to commute/relocate:
* Nottingham NG12 2DW: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person