We’d love to hear from you if you’re: focused on giving great service to everyone you meet confident speaking with visitors and solving problems a team player, but also happy to work on your own initiative well-organised, adaptable, and flexible to work across different sites willing to learn new skills and work towards shared goals Service Team Member x 3Do you love meeting people, sharing stories, and helping visitors have a memorable day? Join our friendly Welcome & Service Team at Hill Top, located in the picturesque Lake District village of Near Sawrey. Play a key role in bringing the home of Beatrix Potter to life. The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors.No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. You’ll get involved in all kinds of tasks, including: greeting visitors on arrival outdoors in the car park and welcome gate, serving visitors on tills in the visitor reception and shop, restocking the shelves in the shop, maintaining excellent standards of presentation across all visitor areas, as well as creating a warm, friendly first impression of Hill Top through great conversations across site including inside Hill Top house.Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 05 April 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 173848IRC173848AmblesideFixed Term f/t or p/t (until 13/12/26)Ends: Apr 5th 206.5 mi from 38 The Willows, Broadwater, Stevenage SG2 8AW, UKWe’re looking for Service Team Members to join us at Hill Top to help busy teams throughout our visitor operations. Salary: £13.25 an hourDuration: Fixed Term 01 May – 13 December 2026 Hours: Flexible working pattern over 7 days a week. Various hours available from 15 – 22.5 hours per week. Shift pattern is 9.15am – 17.15pm. This may vary for special events. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Hill Top, Sawrey, Ambleside, LA22 0LFCompliance.Eligibility to Work in the UK13.25 per hour