Contract Permanent - Full Time Working Hours 37 hours - Monday to Friday Location Belfast or Omagh Our Rewards; Annual Bonus Annual Cost of Living Review 23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays Family Friendly Policies Enhanced Maternity and Paternity Pay Health Care Sick Pay Your new opportunity Energia, part of Energia Group, have an exciting opportunity for Customer Engagement Specialists based in Belfast or Omagh. Reporting to the Commercial CX Manager, you will be the first point of contact by phone and email for all commercial queries, responding to and delivering a customer experience that is second to none. For this role we are seeking enthusiastic customer-focused people who enjoy working within a team environment. The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service with moderate sales targets, that will also enhance your earning potential. Key Criteria What Youll Need Excellent numerical, spoken, and written communication skills with the ability to listen effectively. A suitable place to work at home and good broadband connection. Strong IT Skills with a good working knowledge of MS Office. Open to learn about new products and services in a fast paced, ever-growing industry. Desirable Criteria - These help decide between those who meet all the above key criteria: Administration experience. 3 GCSEs (grade A-C to include Maths and English) or two years previous experience of working in a customer centric environment. Experience liaising directly with customers to promote the services of the company. If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for. Learning & Development; Career Progression and Development - Almost 100% of our promotions are from within the organisation Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology Mentoring Scheme Virtual Gym Membership Social Opportunities; Sports and Social Club Allyship@work Women's Network Green Team Volunteering days and more 87% of employees would recommend Energia Group to friends and family as a great place to work! You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions We also offer an annual Bonus, an award-winning wellbeing programme including a counselling service, sports and social clubs, a Wellbeing Fund to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans. Role worked on a hybrid basis (3 days from the office and 2 days from home), collaborate regularly with your peers while having a balance between your home and work life. Does Energy Move You? APPLY NOW!!! Skills: Customer Service Organisation Communication Microsoft Office Benefits: Laptop Paid Holidays Medical Aid / Health Care Pension Fund