Social network you want to login/join with:
Job: Store Crew
Location: Spalding Outlet
Job Type: Permanent, Part-time (5 hours- Saturdays)
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment for all. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will learn about our products to assist customers effectively.
Role Responsibilities
1. Greet and thank customers warmly, ensuring a memorable experience.
2. Provide exceptional service, helping customers find suitable products for in-store and multi-channel sales.
3. Handle sales, orders, and refunds efficiently at the tills.
4. Assist with deliveries, stock replenishment, and shop floor setup.
5. Maintain shop floor and back of house tidiness.
6. Stay updated on company activities and promotions.
7. Support floor moves, sale setups, and launches.
8. Adhere to all company policies and GDPR procedures.
Competencies
1. Deliver excellent customer service focused on customer needs and satisfaction.
2. Show passion and enthusiasm for the FatFace brand, embodying its values.
3. Support social and environmental initiatives.
4. Provide genuine and authentic interactions.
5. Act with integrity, demonstrating understanding and interest in others.
6. Respect and value team members, engaging actively in team activities.
7. Use humor appropriately to build relationships.
8. Promote multichannel shopping options.
9. Maintain operational standards across all areas including deliveries, VM, safety, and stock management.
Experience
1. Customer service experience is desirable but not essential.
2. Strong interpersonal and communication skills.
3. Positive attitude and proactive approach.
4. Ability to work well under pressure and independently.
5. Team player with good time management.
Benefits of working with us
1. 25 days holiday plus bank holidays.
2. Monthly discount allowance.
3. Perkbox platform access from day one.
4. Learning opportunities via THRIVE system.
5. Dental insurance (employee funded).
6. Pension scheme.
7. 24/7 EAP support.
8. Sick pay allowances.
9. Sabbatical leave based on service.
10. Family-friendly policies, including maternity leave.
11. Refer a friend scheme.
#J-18808-Ljbffr