About The Role
Looking for a role where no two days are the same — and where your people skills truly shine? As a Customer Service Advisor, you'll be the friendly first point of contact for a wide range of council services.
What we're looking for…
Someone with a can-do attitude, a calm approach under pressure, and a genuine passion for helping people. If you love solving problems and making someone's day better, you'll fit right in
You will be part of a supportive and engaging team. This role is ideal for someone who possesses a positive attitude and a passion for delivering excellent customer service.
Comprehensive training and support will be provided.
So, if you're looking for a meaningful role where what you do really matters, we'd love to hear from you
This is a Permanent, 25 hours per week opportunity working in the office five days a week - (Monday to Friday, 9am–2pm).
You will need…
* A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English
* Proficient in ICT and keyboard skills, with the ability to use multiple systems simultaneously.
* Excellent active listening skills, demonstrating a customer-focused approach and the ability to interpret customer requests
* Previous experience in customer service
* Strong organisational abilities and multitasking abilities.
* Excellent communication skills.
For more information about this role please see the Job Description/Person Specification.
Special Conditions…
* BPSS
Ready to join our team? Apply now and become a part of our dynamic and supportive environment
About Us
What can we do for you…
* Agile working allowing a mix of home and office working
* Flexible working arrangements (depending on the role)
* 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
* Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
* Pension scheme with a good employer contribution of up to 7% of your earnings
* Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
* Cycle to work scheme
* Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
* Generous sickness cover above statutory entitlements
* Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
* Life assurance, currently four times your annual salary
Terms and conditions apply
These are just a handful of the benefits that you can enjoy when you join us.