Job Description
Customer Service Advisor - (Dutch speaking) – IT Consultancy – £22 per hour Inside IR35 – Fully Onsite
* No experience required, full training provided
* Dutch language skills are essential
Overview:
I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.
Key Responsibilities:
1. Communicate clearly and transparently with customers, keeping them informed and confident in the service
2. Work within established policies and procedures to ensure high standards and compliance
3. Seek opportunities to enhance the customer experience by identifying improvements to existing processes
4. Manage incidents involving vulnerable customers with care and sensitivity
5. Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
6. Report any policy or process breaches swiftly and accurately
7. Use various tools and platforms to maintain effectiv...