Montcalm Royal London House
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A property with a bold new perspective at
Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
Gardens, both part of Design Hotels.
A coveted retreat in the heart of the city Montcalm Royal
London House revitalizes a mid-century gem near Liverpool Street. Combining
classic charm with modern flair, its tech-equipped rooms overlook Finsbury
Square. A serene urban spa and rooftop eatery boasting skyline vistas add to
its allure.
Overview
The Night Manager is responsible for overseeing all
hotel operations during the night shift, ensuring the highest levels of guest
service, safety, and operational standards. Acting as the senior manager on
duty, the Night Manager provides leadership to the night team, resolves guest
concerns, manages late arrivals and departures, and conducts the nightly audit
process.
This role requires strong decision-making, attention
to detail, and the ability to act independently while always representing
Montcalm Collection’s luxury standards and values.
Key Responsibilities
·Lead the night shift team to ensure smooth
overnight operations (Front Office, Housekeeping, F&B, Security).
·Greet and assist guests with check-in,
check-out and any other request throughout the night.
·Serve as the senior hotel representative during
the night.
·Oversee late arrivals, departures, and VIP
guest care.
·Deal with any book-outs from or to our
property, ensuring they are handled professionally.
·Address and resolve any guest complaints or
issues promptly and efficiently, ensuring guest satisfaction.
·Ensure VIP guests and any special requests are
handled with utmost care.
·Ensure Front Desk is always manned and
available for the guests.
·Conduct the nightly audit, ensuring accuracy in
financial reporting.
·Monitor room availability and ensure accurate
recording of all transactions and guest information.
·Maintain hotel safety and security, including
regular property checks.
·Manage emergencies and incidents in line with
hotel procedures.
·Support Front Office systems and ensure guest
data integrity.
·Ensure all operational procedures are followed
in all departments and report on any discrepancies.
·Prepare shift reports and handovers for senior
management.
·Coordinate with Housekeeping and Maintenance
for morning readiness.
·Uphold Montcalm Collection’s standards of
service, luxury, and discretion.
· Foster a positive work environment that
encourages teamwork, professional development and high employee morale.
·Provide training and support to night team
members to ensure compliance with standards and best practices.
·Respond to emergencies and incidents following
hotel’s protocols and procedures.
·Master the Fire Evacuation procedure and
implementation.
This
job description sets out the main responsibilities related to the role at
Montcalm Collection. It is not intended to be exhaustive, and duties may be
varied from time to time as required by management to meet the needs of the
business.
Skills & Qualifications
·Degree or diploma in Hospitality Management (or
equivalent experience).
·Proven experience in Front Office or Night
Management within luxury hotels.
·Proficiency in Opera PMS or similar hotel
systems.
·Strong financial and auditing skills.
·Fluent English required, additional languages
an advantage.
Working Condition
·Full-time position, with overnight shifts.
·Requires flexibility with weekends and bank
holidays.
·Extended periods of standing and walking may be
required.
·Direct engagement with guests during late/early
hours.
Benefits
* Competitive salary.
* A supportive, empowering team environment.
* Benefits platform with various discounts.
* 28 holidays including eight bank holidays, with more holidays after two-year service.
* Cash-back health benefits, including optical, dental, chiropractor and physio services.
* Discounted gym membership.
* Access to Wellbeing platform and sessions, including EAP.
* Awards and Recognition Programme.
* Annual parties.
* Regular and ongoing training and development, including leadership workshops.
* Enjoy a paid day off to celebrate your birthday – because your special day matters!
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.