What you’ll be doing
1. Sound technical knowledge, particularly with our main vendor, Nokia, to lead and support your colleagues on completing various UK Network Infrastructure upgrade activities.
2. Ability to lead and manage a group of team members, providing suitable guidance and dealing with all relevant operational and HR related activities.
3. Own and manage any incidents or escalations, devising solutions with other business areas as required, implementing these in the network to deliver value to BT and our customers.
4. Liaise with Change Management and Professional Services to ensure all network change documentation is fit for purpose and best practice is followed in accordance with Serious About Service
5. Use technical skills and experience to onboard new projects, manage proof of concepts and process validation.
6. Facilitate the delivery of automation, relevant system developments and process changes.
7. Keep updated with activities beyond your immediate specialty in the team to understand the E2E process and customer impacts.
8. Provide clear and effective communication when engaging internal and external stakeholders when undertaking new projects as well as keeping them up to date on progress.
9. Responsible for your own continuous self-development and for the identification of personal and team knowledge gaps, identifying a suitable source of training to support personal and team development to the benefit of the business and customers.
10. Accountable for contributing towards automation across projects by using available software tools to identify automation opportunities.
11. Contributing to the development of new and existing playbooks and processes whilst using initiative to ensure projects are constantly moving forward without issue or delay.
12. Data analysis on what we are delivering compared to forecast.
13. Knowledge of the E2E journey and how our work benefits our customers.
14. Data analysis on what we are delivering compared to forecast and strategy.
15. Adhere to the BT Values in everything we do, as defined by:
16. May represent the company in legal proceedings.
Skills Required for the Role
17. Engineering excellence - You use advanced knowledge of engineering so that you or your team can safely build, monitor, upgrade and repair networks, services, infrastructure and
products. You contribute to a zero-harm culture.
18. Operational excellence - You identify what resources will be required to deliver operational activities. You organise the right resources to maximise operational performance and add value, escalating requirements in non-standard situations to maintain exceptional results and service.
19. Leadership potential – You demonstrate leadership qualities and values which allow you to effectively manage and mentor a group of individuals, and establish a healthy and diverse working culture.
20. Testing and quality assurance - You perform rigorous, complex testing and inspections to evaluate quality and performance. You discuss the results with your team.
21. Case management - You balance and prioritise your workload and cases efficiently with minimal supervision, supporting other team members to prioritise their work. You make informed judgments about business impact, value and other relevant factors.
22.
Product and service knowledge - You continuously build your understanding of infrastructure, products, services and complex offerings. You share knowledge with your team and tailor solutions to meet the unique needs of the customer.
23. Governance and compliance - You keep your knowledge up to date on internal and external regulatory standards, legal requirements and principles. You make sure our business is compliant and demonstrate an understanding of our exposure to risk.
24. Improvement focus - You question and challenge the way things are done and work with others to make improvements. You build your understanding of the end-to-end processes to which your own role and the wider team contributes.
25. Data management - You collect, collate and clean data from multiple sources. You consistently follow guidelines and processes to make sure that the data is stored, protected and is accessible for users.
26. Be agile - You use your knowledge of best practice to collaborate with peers across the business in different ways.
Technical Skills:
27. Sound understanding of Nokia hardware including installation, upgrades and fault resolution.
28. Understanding of the BT network architecture and ability to consider and mitigate network change risks.
29. Own and manage change activities and incidents effectively.
Experience Required for the Role
MANDATORY
30. Experience of handling change activities and incidents including Post Incident Reviews.
31. Experience of resolving complex issues under time constraints.
32. Strong Interpersonal skills and Leadership potential.
33. Good understanding of processes and procedures and contribution to their success.
DESIRABLE
34. Experienced in the automation of processes to improve light touch practices and increase output.
35. Agile and Waterfall development methods using JIRA, Kanban, others.
36. Knowledge of BT’s 21st Century Network (Nokia Equipment), Converged Core and IP Platforms.
Benefits
37. On target 10% on target bonus
38. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
39. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
40. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
41. 25 days annual leave (not including bank holidays), increasing with service
42. 24/7 private virtual GP appointments for UK colleagues
43. 2 weeks carer’s leave
44. World-class training and development opportunities
45. Option to join BT Shares Saving schemes.