This campaign has roles available in several locations. While you can select up to 3 location preferences, it is not mandatory. Do not choose locations you are not willing to travel or re-locate to at your own expense. Candidates offered a position in any preferred location who decline or cannot start within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship under the Skilled Worker route for candidates without prior permission to work in the UK as a Skilled Worker after 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points). This information is for guidance only; applicants should seek specialist advice regarding their eligibility for Visa Sponsorship when applying.
About the job
The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's largest public service department, we administer the State Pension and various benefits to around 20 million claimants and customers. DWP is committed to being an equal opportunities employer and strives to be the most inclusive employer in the UK.
The Work Coach role is rewarding, varied, and complex. No two days are the same, as you will assist customers face-to-face with their specific support needs. If you want a career that makes a positive difference, a DWP Executive Officer role may be ideal for you!
About us - Department for Work and Pensions GOV.UK
As a Work Coach, you play a vital role in helping individuals and families achieve financial independence through work, supporting them to claim the assistance they need. Work Coaches are customer-focused, dedicated, and capable of delivering exceptional service with empathy and compassion. Your tailored coaching can significantly impact their ability to find, stay in, and progress in employment.
The role is wide-ranging and involves working with customers, employers, and colleagues via face-to-face, digital, and telephone contacts. Main activities include:
1. Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance, and Income Support.
2. Offering quality advice on job search actions, supporting effective job searching in a digital environment, and matching customers to suitable vacancies.
3. Ensuring compliance with the Equality Act 2010 and providing additional support to help customers access services.
4. Building positive relationships that encourage, motivate, and build trust.
5. Developing in-depth knowledge of local employment opportunities and support services.
6. Making timely decisions based on customer needs and referring them to appropriate help.
7. Being accountable for performance and managing your caseload.
For roles based in Wales, the ability to speak Welsh is desirable.
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant declaring a disability who meets the minimum job criteria. During high-volume or seasonal recruitment, the number of interviews offered may be limited. For more details, please visit the official Disability Confident website.
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