Customer service advisor

Customer Service Advisor / Customer Service Executive required to join a manufacturing company based near Bedford. The successful Customer Service Advisor will support internal operations by handling customer enquiries, processing orders, and maintaining forecasting data. Youll work cross-functionally with sales, operations, and logistics teams to ensure smooth order fulfilment and a high level of customer satisfaction. This is a great opportunity to join a well-established, process-driven business with a strong team environment and a focus on continuous improvement. Package £30,000 depending on experience 25 days holiday bank holidays Pension scheme Monday to Friday, 37.5 hours per week Based on-site near Bedford Role Act as the first point of contact for customer enquiries Process and manage customer orders via SAP or a similar system Maintain and update customer forecasts Provide updates on order status and delivery schedules Support internal departments to ensure timely fulfilment Requirements Experience in customer service or order processing within a manufacturing or technical environment Strong verbal and written communication skills High attention to detail and accuracy Proficient in Microsoft Excel and general Office applications Able to manage workload independently and work as part of a team