Compliant Case ManagerMonday-Friday 9am-5:30pm (Fridays 5pm)£25,000-£30,000paWe’re looking for a Case Manager to join our Client Relations team on a permanent basis. This varied role is critical in supporting our Service Excellence objectives by using a variety of dispute resolution skills and risk management techniques to ultimately ensure positive customer outcomes are achieved.You’ll work as part of a tight-knit team to respond and resolve complex and/or regulatory complaints relating to multiple products. Case Managers are also responsible for investigating internally identified (and potential) errors that pose a financial or reputational risk for the company, whilst remaining accountable for customer and advisor care.You’ll enjoy taking the opportunity to showcase our first-class service and give our customers and advisers a positive experience to share with their friends and colleagues. This role will also give you the opportunity to interact with and build strong relationships with other departments.Key Responsibilities
1. Handling complaint and price comparison cases to agreed standards and in compliance with the Code of Conduct at all times.
2. Using detailed knowledge and investigative skills to fully explore cases.
3. Developing formal and informal networks throughout the company to facilitate information gathering.
4. Providing expert advice when resolving complaints
5. Proactively cont...