About the Role
We are a growing, CQC-compliant care provider seeking a highly organised and proactive Agency Support Officer to assist with the day-to-day running of the business. This varied role includes HR support, administrative coordination, on-call duties, and conducting staff assessments and spot checks to ensure compliance and quality standards are maintained. This is an excellent opportunity for someone with experience in care coordination, senior care, HR support, or compliance who is looking for a flexible, pro rata position within a supportive agency.
Key Responsibilities
* HR & Recruitment Support
o Assist with recruitment, onboarding, and staff compliance checks
o Maintain accurate employee records in line with CQC and GDPR requirements
o Monitor training compliance and renewal deadlines
o Support disciplinary, supervision, and appraisal processes
* Administrative Duties
o Maintain digital and paper filing systems
o Update care documentation and compliance trackers
o Support rota coordination and staff allocation where required
o Respond to emails, phone calls, and general enquiries professionally
* On-Call Support
o Participate in the on-call rota (evenings/weekends where required)
o Respond to staff or client emergencies and provide solutions
o Arrange emergency cover where necessary
* Assessor & Compliance Duties
o Conduct spot checks and staff competency assessments
o Complete service user reviews where required
o Ensure care delivery aligns with care plans and CQC standards
o Report concerns and support continuous improvement
Essential Requirements
* Previous experience in health & social care (senior level or above preferred)
* Understanding of CQC standards and compliance requirements
* Experience in HR administration or recruitment (preferred)
* Full UK driving licence
* Access to own vehicle
* Strong organisational and time-management skills
* Confident communication and leadership abilities
* Professional, solution-focused approach
Desirable
* NVQ Level 3 or above in Health & Social Care
* Experience in care coordination or supervisory role
* Knowledge of rota systems or care management software
What We Offer
* Competitive pro rata hourly pay
* Flexible working arrangements
* Mileage paid where applicable
* Sponsorship not available for this role
* Ongoing training and professional development
* Supportive management team
* Opportunity to progress within a growing organisation
* Compliance: All services are delivered in accordance with CQC regulations, company policies, and best practice guidelines to ensure safe, effective, and high-quality care.
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