Overview
In this vital role, you'll be responsible for processing all incoming donations across multiple channels, ensuring accurate and timely data entry into our CRM system (Raiser's Edge), and maintaining smooth donor journeys. From handling cash and cheques to managing digital donations and supporting the wider Fundraising team, your contribution will help ensure that every donation counts.
To open and process all buckets and tins keeping accurate records of income and producing batches for processing by other Donations Processing Administration staff. To scan donation forms to Fundraising Administrators in a timely fashion. To scan and inform data protection of any incoming requests for information regarding the company or patients. To process all hard copy donations to Raisers Edge, accurately coding and scanning any important donor information to that record, archiving all hard copies. To process all online and platform-based donations. To process all In-Memory batches with accurate linking to funeral directors, donors, and the deceased. To inform the Memory/Legacy fundraisers of any developments or incoming money. To work with the Raisers Edge Consultant to find new and easier ways of mass importing and be open and willing to work with any changes given. To claim all Gift Aid donations via the HMRC/Raiser\'s Edge platform.
Responsibilities
* Open, process and record all donations across multiple channels; ensure accurate data entry into Raiser's Edge and maintain donor journeys.
* Handle cash and cheques and manage digital donations; support the wider Fundraising team.
* Scan donation forms for Fundraising Administrators in a timely fashion.
* Scan and inform data protection of incoming requests for information.
* Process all hard copy donations to Raiser's Edge; code and scan important donor information; archive hard copies.
* Process online and platform-based donations.
* Process In-Memory batches with correct linking to funeral directors, donors, and the deceased.
* Inform Memory/Legacy fundraisers of developments or incoming money.
* Collaborate with the Raisers Edge Consultant to improve mass import processes and adapt to changes.
* Claim Gift Aid donations via the HMRC/Raisers Edge platform.
Qualifications
* Highly organised with a keen eye for detail; enjoy working with data and processes that make an impact.
* Previous cash handling experience is a bonus, but not essential.
* 12-month fixed-term contract.
About Havens Hospices
At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams support them and their families through illness, death and bereavement in the home and through our hospice services, Fair Havens and Little Havens. Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package. By making the most of every day you work at Havens Hospices, you’ll be helping us continue "Making every day count" for those who need us most. We are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment. We value diversity and welcome applications from all sections of the community.
#J-18808-Ljbffr