Description Now is an exciting time to work in Finance and get involved in a multi-year transformation that will shape the future of Finance in Nationwide and Virgin Money. This role sits within the Future Capabilities and Operations team and provides governance, assurance, and coordination support across Finance change activity. As a Business Support Consultant, you’ll work closely with colleagues across Finance and with Programme teams, supporting governance routines, tracking progress, managing Jira updates, and preparing clear reporting packs for senior stakeholders. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be once a month in Swindon. If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Responsibilities What you’ll be doing You’ll help ensure Finance change activity is well controlled by providing day-to-day governance and assurance support, keeping key documentation accurate, up-to-date, and audit-ready, and encouraging best-practice ways of working. A key part of the role involves coordinating inputs for governance forums, steering committees and project boards, making sure actions, decisions, and risks are clearly recorded and followed up. You’ll work closely with Finance and Programme colleagues to track actions, manage documentation, and maintain strong change control. You’ll manage Jira boards to keep tasks, statuses, and dependencies up to date, support the collation and validation of portfolio reporting, and produce clear, high‑quality PowerPoint packs for senior stakeholders. Throughout, you’ll identify and escalate risks or issues promptly, contribute to a strong control culture, and help the team stay organised, focused, and aligned to priorities. About you For this role, you will: Have experience supporting change, governance, the Project Management Office, operational, or coordination roles Be confident using Jira to track work and maintain data quality Have excellent PowerPoint skills and be able to create clear and concise presentations for different audiences Be comfortable managing multiple tasks and deadlines in a fast‑paced environment Demonstrate good judgement, attention to detail, and an ability to spot risks or inconsistencies Have exceptional communication and relationship‑building skills Be confident working with numbers, information, and structured reporting, but equally comfortable working in an ambiguous environment Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Qualifications The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 25 days holiday, pro rata Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Stacey Wager, and the main recruitment contact is Kris Mason.