As a Service Coordinator you’ll support customers who have complex needs and/or are experiencing multiple disadvantage including: substance use, mental health, offending and rough sleeping/homelessness. You’ll coordinate their access to a wide range of services and lead on the design and delivery of a service coordination plan alongside the customer and other essential agencies.
Job requirements
* Provide flexible, compassionate support to customers with complex needs, including homelessness, substance use, mental health.
* Empower customers to regain independence and help them understand what it takes to manage their own tenancy.
* Work closely with the multi-agency team and support network to strengthen support.
* Develop and design tailored service/support plans.
* Keep clear, accurate records and stay up to date on housing and safeguarding laws.
* Work alongside the Support Team Leader to promote Concrete’s services, build community relationships and monitor service impact.
What we’re looking for
* Experience supporting adults with complex needs such as substance misuse, homelessness and ill mental health.
* Experience working with confidential and complex information, following data protection laws.
* Genuine compassion for people affected by homelessness and an understanding of the barriers they face.
* Have an understanding of all Microsoft applications including Outlook, Word, Excel and Access.
* Great communication and problem-solving skills.
* Strong organisation and time management skills and the ability to prioritise high-risk cases.
* Full UK driving licence with own vehicle for work purposes is essential.
* DBS check is required.
We also welcome people with transferable skills and lived experience—your journey can be part of someone else’s success story.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
We’ll be interviewing as we go, so we might close the application process early if we find the right person.
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