Rygor Auto: Kidderminster Up to £55,000 – OTE up to £70,000 ⏰ 08:30 -18:00, Monday to Friday Vehicle allowance, great benefits, mobile phone and laptop You need to have a background in commercial vehicle aftersales for this position. Your Role: Rygor Auto are looking for an experienced and dedicated Service Manager who is passionate about leading a team to deliver exceptional customer service and inspiring those around them to achieve their best. As Service Manager, you will have a strong background in the service area of the automotive industry, but will also drive operational excellence across the site, working with the departmental managers. This is a fantastic chance for someone inspirational, able to create, motivate and lead high-performing teams, and passionate about delivering outstanding customer experiences. You will need to be organised and strategic to ensure the success and growth of the site. You will take overall responsibility for their Kidderminster branch, ensuring the service department thrives while maintaining oversight of site productivity and profitability. Day to day, you will be: Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals. Monitoring compliance with all statutory regulations and ensuring both Rygor and Mercedes-Benz quality and service standards are being met. Controlling cost management for the department. Work with departmental managers at the site to ensure a joined-up, positive approach to teamwork and customer service. Working with relevant departments across the business, such as Marketing, People and IT, to uphold company values and ensure correct processes and policies are followed. Ensure site and departmental KPIs are met through robust leadership and a hands-on approach. Leading and developing apprentices. Managing, coaching and motivating employees to ensure a high quality of staff. Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets. Undertaking appraisals with your team every September and following up with regular 121s and PDPs. Building strong working relationships with customers. Performance analysis to identify areas of weakness and appropriate, targeted marketing activity. Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning. Promote the development of your team. Skills and Behaviours required: You hold an NVQ in Motor Vehicle Mechanics (preferred). You possess extensive motor industry experience in a service position at a management level. Extensive knowledge of the operational running of a workshop and business administration. Exceptionally organised – always knows how the team and site are performing, leads by example and knows how to delegate to add value to your teams and the business. A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction. Must be experienced in people management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands-on. Enthusiasm and continuously improve product knowledge of self and others. Ability to drive business performance through strong customer relationships and proactive workload generation. Desire to achieve the highest standard of personalised customer care. A flexible approach to work and adaptable to thrive in a changing environment. You are computer literate and confident using technology. DBS: Please be advised that all successful applicants to Rygor or any of our associated businesses will be subject to satisfactory completion of a DBS check before joining the business. Benefits for you Company vehicle or car allowance An extra day off for your Birthday 23 days of annual leave per year PLUS Bank Holidays Four times death in service benefit. Internal Mentorship programme Working for WhatVan?’s ‘ Van Dealer of the Year 2026’. Working for Motor Trader’s ‘ Employer of the Year’. Working for an official Great Place to Work™️ Working for a workplace which champions women. Awarded Armed Forces Covenant Silver Award (RLS) Working with their award-winning team – several of their team were recognised at the MT WIMT awards, and they won s ilver at the internal communication and engagement awards for their new starter onboarding process. Auto-enrolment pension. Self-development journal Rygor Group Ranked 101 in SW Business Insider’s Top 500 Companies Enhanced Maternity and Paternity pay policies and return to work post-maternity leave policy. Access to their wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion). Mental Health First Aiders. Reward and recognition programmes, including their annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication. Annual appraisals programme and progression opportunities. Manufacturer training and access to our in-house training. Long service recognition and annual leave increase after 5 years’ service. Rygor Auto and Rygor Service Solutions are Maintenance Provision Rating Scheme (MPRS) accredited Branded uniform Charities of the Year programme, Army Sport sponsors and community engagement initiatives About Rygor Group Rygor Group are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Their business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024 and running four new vehicle maintenance units in 2025. Their commitment to excellence has earned them multiple industry and network awards, and in 2025, they were proud to be named Employer of the Year at the prestigious Motor Trader Awards. They also received the Silver award for their onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one. They are officially a Great Place to Work™ (four years running), and their company culture truly reflects their core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what they do and so is creating an environment where their team can thrive. Rygor Group comprises a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of our team members, we have secured our position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year. Our Process When applying, please include a full current CV. Once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control, and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful – you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you by email or phone throughout the recruitment process so that we can keep you updated regarding your application