Salary: £12,300 - 12,820 per year Requirements: Previous experience in a customer support or IT helpdesk role (apprenticeships and work experience placements welcome) A solid understanding of operating systems, software applications, and troubleshooting techniques Basic knowledge of Active Directory, DNS, DHCP, and Group Policies Fundamental networking knowledge, including IP addressing, LAN, Wi-Fi, VPN, and VLANs Strong communication skills with the ability to identify root causes and explain solutions clearly English and Maths GCSE (Grade 5 or above) Ability to work independently while managing priorities effectively Strong organisational skills and attention to detail A proactive mindset with an interest in improving IT systems and processes Valid driving or bike licence and access to own transport Responsibilities: Providing first-line IT support to local and global users across hardware, software, and network issues Responding to support requests via phone, email, helpdesk tickets, and in person Diagnosing and troubleshooting IT and network issues in both office and production environments Setting up, configuring, and maintaining computers, phones, printers, and other IT equipment Logging issues, resolutions, and ongoing problems accurately within the helpdesk system Escalating complex or unresolved issues to senior IT support or development teams Communicating clearly and confidently with non-technical users Creating and maintaining knowledge base articles and support documentation Supporting continuous improvement initiatives within IT support processes Technologies: Active Directory Hardware Support LAN Network VPN More: We are a supportive and forward-thinking organization looking for a Junior IT Support Specialist who is eager to learn, grow, and make an impact in their IT career. We offer a competitive starting salary of £24,000-£25,000, Monday to Friday working hours without shifts or weekends, and hybrid working options for improved flexibility. Our team provides a collaborative environment with opportunities to learn and progress, offering exposure to a wide range of IT systems and technologies. If youre passionate about IT and enjoy problem-solving, this role is a perfect next step for your career. last updated 4 week of 2026