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JOB TITLE: Inpatient Unit & Hospice at Home Manager
REPORTS TO: Clinical Services Manager. ACCOUNTABLE TO: Clinical Services Manager. REPORTED TO BY: Inpatient Unit Sisters; Hospice at Home Sisters.
Main Responsibilities
* To have 24 hour, overall responsibility for the management, leadership and co-ordination of the Inpatient unit and Hospice at Home Service
* To ensure high quality, evidence based specialist palliative care is delivered to the patients and their families with care, compassion and dignity.
* To ensure that services and outcomes are monitored and delivered safely and efficiently by a well trained workforce
* To contribute towards service development across the organisation
* To provide out of hours management on call cover
Core Tasks
* Clinical: Manage the departments' delivery of clinical care and associated activities in line with appropriate standards and guidelines
* Oversee, plan and conduct holistic clinical assessments on newly admitted/referred patients and ensure appropriate care and action plans based on their needs are clearly recorded and documented
* Ensure medicines are managed in accordance with all internal policies, procedures and standard operating procedures and the misuse of drugs act 1971 and the controlled drugs (supervision and management and use) regulations 2013.
* Promote evidenced based practice in order to maximise the patients quality of life.
* Participate in the daily handovers, referrals meetings and weekly Multi Disciplinary Team meetings
* Ensure all staff and volunteers adhere to full infection control policies, procedures and measures
* Facilitate informed consent that enables patient choice regarding their care, treatment and needs
* Manage the Inpatient units patient throughput and maximise bed availability to facilitate equitable access to services
* Manage the H@H patient throughput and maximise availability to facilitate equitable access to services
* Ensure that patient electronic records and documentation is completed accurately and fully in line with the professional guidance (NMC) on documentation and Hospice policy
Management and Leadership
* To plan, coordinate, direct and manage the IPU and Hospice at Home teams (employees and volunteers) and resources so that the Hospices strategic vision and operational objectives for the delivery of specialist palliative care to patients and their families are achieved
* Work closely with the Hospice Senior Management Team (SMT) and all relevant professionals in ensuring that their team of staff and volunteers deliver high levels of service and care at all times
* Contribute to the on-going development of operational policies, procedures and clinical guidelines ensuring their implementation, review and monitoring.
* To foster and maintain effective communication within their own team, across all departments and with external stakeholders.
* To ensure service sustainability through facilitating integrated team working across clinical departments
* Accountable for the cleanliness of the departments, liaising with and where necessary directing the domestic team to minimise hospice acquired infections
* To be an inspirational leader who clearly expresses the hospice vision, values and service quality to team members at all times
* Empower staff within the IPU and Hospice at Home teams to lead on projects and evidence based innovation, acting as an expert resource and role model.
* Develop, produce and review regular key performance measures, activity and outcomes for both departments, in collaboration with the SMT, and use the information to support service improvement and activity monitoring.
* Accept accountability for own actions and areas of responsibility
* Involve others in decision making and empower where possible
* To ensure effective implementation of HR procedures including staff recruitment and selection, management of sickness/absence and performance management in accordance with Hospice policies, procedures and employee guide
* To provide out of hours management on call cover
Communication Skills
* Foster good working relationships and effectively communicate with members of the multidisciplinary team, users of the service and other healthcare professionals working externally
* Act as a resource of clinical knowledge for Hospice staff and external agencies
* Give clear, concise reports on patients progress and concerns to the multidisciplinary team and facilitate others to do so
* Communicate information to distressed and/or bereaved people in a sensitive manner
* Manage situations where people are distressed or angry in an effective, safe manner
* Have excellent telephone communication skills, taking calls from patients, carers and Professionals in the community managing their concerns effectively and sensitively
* Manage complaints in a sensitive manner ensuring that the Hospice policy and procedure is adhered to
* Ensure accurate and contemporaneous documentation of patient care both personally and by other members of staff inputting into the patient electronic system
* Identify methods to improve communication both within the Hospice and in dealings with external agencies, reporting these promptly
* Advocate for patients and other service users ensuring their views are known to the team including in the case of advance care planning and occasions where offered care is declined
* Be able to communicate effectively with people exhibiting challenging behaviours, ensuring they are respected but expectations are made as clear as possible
* Work in accordance with Hospice policies to ensure that confidentiality is maintained at all times.
Personal and People Development
* Accept responsibility to maintain and update own clinical skills to deliver high quality specialist palliative care
* Ensure staff members (employees and volunteers) attend mandatory training and competency assessments are undertaken as required
* Monitor Mandatory training, appraisal and supervision (1-2-1) completion rates to ensure compliance at all times
* Promote the value of active participation in annual appraisal, probationary reviews, planning, and personal development ensuring all staff members take part
* Share knowledge and experience with other staff to improve and enhance patients care.
* Encourage other staff to share good practice and knowledge
* Identify poor practice / attitudes and take a proactive approach to resolution
* Ensure that NMC requirements for nurse revalidation are fulfilled both personally and by Registered Nurses within the Inpatient team
* Oversee the placement of students within both departments, ensuring that they are correctly mentored and evaluated
Quality and Service Improvement
* Encourage and oversee prompt reporting of adverse incidents, accidents, near misses, and errors
* Oversee, and contribute as necessary, to the investigation of incidents, accidents, near miss reports
* Oversee, and lead as necessary, the completion of Root Cause Analysis, safeguarding alerts, CQC notifications
* Oversee the IPU and Hospice at Home input to the Hospice audit programme
* Ensure staff members are familiar with the complaints policy
* Assist with the management and investigation of complaints
* Maintain a working knowledge of safeguarding (children and adults) to support staff in this regard, ensuring that any safeguarding incidents are appropriately dealt with and reported on
* Develop and maintain a communications strategy for cascading relevant information to staff members e.g. MHRA alerts, patient satisfaction, learning outcomes from incidents
* Ensure medicines and medical equipment are managed in accordance with Hospice policies, procedures, protocols and the NMC guidance
* Work with the Fundraising Department and Clinical Services Manager to identify individual patient stories that can be used in connection with publicity for the Hospice.
Health, Safety and Security
* Be observant of current approaches to the prevention of infection and ensure that team members adhere to good practice
* In liaison with others, develop a strategy that promotes and monitors excellent practice in relation to the prevention of infection
* Ensure the completion of risk assessments and implementation of appropriate actions as necessary
* Ensure new risks identified are added to the organisational risk register
* Lead on the implementation of safeguarding policies, the Mental Capacity Act and Deprivation of Liberty Safeguards
* Ensure that the off-duty rota meets the requirements of the Inpatient Unit and organisational requirements for safe staffing
Governance
* Ensure the effective utilisation of the Hospices electronic patient record system, promoting the use of information technology for recording patient information, communication and information sharing; implementing procedural change as necessary
* Ensure that Hospice policies, procedures and standards are adhered to at all times with particular regard to those concerning confidentiality, information governance, health and safety, prevention and control infection and medicines management
* Ensure that the Inpatient Unit is compliant with the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
* Ensure effective outcome monitoring of service delivery
* This document is intended to convey an outline of the post and the post-holders responsibilities. You may be asked to carry out other duties relevant to your job role.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Hospitals and Health Care
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