THE PURPOSE OF THE ROLE
Bush & Co is the largest and fastest growing provider of expert witness medico-legal reports, immediate needs assessments and case management services in the UK. For over 30 years we have provided a service to injured people, to solicitors and to insurance companies. We specialise in catastrophic and serious injury cases and act on referral from the injured person or by instruction from the Claimant or Defendant representative.
Our Reports Production Specialists are responsible for the accurate proof reading and formatting of our expert witness and immediate needs assessment reports, ensuring that ideas are expressed clearly and logically and form a coherent and meaningful whole. Attention to detail is essential for the successful management of a fluid workload, and successful delivery of a high standard of service to both internal and external customers.
WHAT YOU WILL BE DOING
1. Proof reading reports in fine detail to detect errors in spelling, punctuation, grammar and general coherency
2. Formatting reports to company standard and preparing associated letters and other supporting documentation on Microsoft Word, using the standard Bush & Co templates
3. Calculating costs of recommendations made within reports
4. Ensuring that all documentation is processed in an efficient and timely manner
5. Ensuring that reports and other documentation are checked for clinical accuracy and legal compliance via the Quality Assurance team before forwarding on to solicitors
6. Ensuring that electronic copies of all documentation are maintained and stored on the company database and any other data drives where applicable
7. Collating and emailing / posting all relevant documentation to the required recipients within agreed timescales and/or Court deadlines and to specified security requirements
8. Processing incoming documentation relating to joint statements for both internal and external customers
9. Maintaining regular filing and saving onto the Matter Sphere database as required, thus maintaining the integrity of the information held within
10. Providing regular progress updates of workloads to the Team Leader/nominated allocator, including liaison with internal and external clients as appropriate
11. Prompt communication to the team leader of any factors which are likely to affect the successful completion of allocated work within the agreed timescale
12. Checking of the Reports email inbox for mail to alert / action as necessary
13. Other duties commensurate with your role and the smooth running of your team and the company as a whole, according to business needs, including handling inbound calls to the main switchboard
SKILLS AND EXPERIENCE REQUIRED
14. Educated to minimum ’A’ level or equivalent in English language
15. Educated to minimum ‘C’ grade GCSE standard or equivalent in Maths
16. Intermediate/Advanced Word skills
17. Basic Excel skills
18. Good level of general computing literacy
19. Reliability and good timekeeping
20. Polite telephone manner
21. Problem solving skills
PERSONAL ATTRIBUTES
22. Attention to detail
23. Effective personal organisation
24. Methodical approach
25. Ability to work under pressure
26. Ability to take ownership and responsibility for own actions
27. Willingness to learn and expand role
28. Good team player
29. Ability to act pro-actively
30. Discretion and confidentiality
31. Conscientious
32. Curious to challenge the status quo
33. Unified in working together for the same gaols and vision
34. Driven to achieve, succeed and progress
35. Passionate about our customers, our business and personal performance