Job Description
* Working alongside the team and the Head of Operations and Finance Business Partner at Freemans Event Partners to deliver a first-class food and beverage service.
* Take responsibility for ensuring that all the client’s requirements are actioned ahead of the event. Manage the team effectively to ensure all actions are achieved.
* Manage the bar set ups ready for match day delivery and other events such as conferences and parties.
* Establish, implement and communicate the Operations policies, processes and measures to ensure the performance of the team meets the needs of the division, clients, partners and the wider Group.
* Comply with the processes and policies set Freemans Event Partners and our venues.
* Manage and oversee all aspects of front and back of house operations, ensuring company operating standards and procedures are adhered to, monitoring performance and directing/coaching/troubleshooting as required.
* Plan all event logistical requirements and liaise with the Finance Business Partner to ensure accurate forecasts and orders for all ancillary products.
* Liaise with the Staffing Manager to ensure sufficient notice is provided to fulfil all staffing requirements.
* Manage staff rotas whilst staying within the KPIs set by the Finance Business Partner.
* Liaise with the Stock and Logistics Manager to ensure a sufficient stock provision is available for upcoming events and ensuring the stock process is understood and adhered to by the wider Operations team.
* Liaise with the Marketing Director and Stock and Logistics Manager as appropriate to understand the requirement of brand partner promotions on site and; in turn communication to the Operations teams to ensure successful implementation and optimise revenue
* Establish, implement and develop divisional standards, policies, processes and measures to ensure performance meets the needs of clients, partners and the Group;
* Ensure Health and Safety regulations are communicated and adhered to by all event personnel, updating policies and practices when necessary and taking the required action when these are not followed
* Assist in the detailed analysis of events and bars post-event against forecasts, identifying areas of underperformance and/or inaccurate forecasting, and making recommendations for improvement where appropriate
* Manage the Operations team; monitoring, and leading by example, and dealing with any performance issues as they arise, liaising with HR Department as appropriate;
* Any other duties that may be required from time to time for the smooth running of the business.
Job Requirements
* A minimum of 3 years’ experience managing operations in a high volume, event-lead industry and/or hospitality.
* Good knowledge of food and beverages.
* Excellent communicator with great interpersonal skills and the ability to build effective business and customer relationships.
* Able to demonstrate a proactive and customer focused approach which is driven by results and achievement.
* Good commercial sense with effective negotiation skills.
* Demonstrable ability to lead a team, managing performance, coaching and handling conflict.
* Good administrative skills and attention to detail.
* Good working knowledge of current Health and Safety legislation and practical application.
* Intelligent level of numeracy and literacy.
* Good organisation and planning skills, and an understanding of the need to forecast and manage stock effectively.
* Current full UK driving licence.
Job Benefits
* 28 days holiday allowance, plus bank holidays on top.
* Life cover, company pension scheme and employee assistant programme.
* Access to Medicash, a healthcare cash plan reimbursing the costs of dental treatments, optical and more! As a Medicash member, you can also access an online GP service as well as gym, and retail discounts.
* The opportunity to ear some extra cash by using our refer a friend programme.
* We also have fortnightly lunches and regular social activities, plus the opportunity to be involved in some of the UK’s most prestigious sporting events and festivals!