Are you a detail-driven professional with a passion for coordination and customer service? Emplas Window Systems is seeking a proactive Commercial live site coordinator to join our Live Sites team.
You’ll play a key role in ensuring the smooth internal management of our Commercial Supply, working closely with our External Contracts Managers to keep projects on track and clients satisfied.
* Respond to site queries from Main Contractors and Contract Managers via email and phone.
* Manage customer complaints (CCFs) and order deficiencies (ODRs), ensuring timely resolution and dashboard updates.
* Coordinate returns of faulty goods within 28 days.
* Raise variation orders and log installations from daily SAP reports.
* Track and manage stillage collections post-installation.
* Liaise weekly with sites to confirm readiness for frame delivery and installation.
* Support tenant bookings for surveys and installations in refurb projects.
* Maintain accurate contract documentation and internal systems.
* Complete administrative tasks including FENSA/IBG/PAS 2030 registrations.
* Contribute to team KPIs and suggest improvements to our EVA system.
* Clear daily exceptions and support broader business needs as required.
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