Customer Service Assistant £25,671.10 per annum plus overtime Permanent role in Wrexham working either 8:45am -5:15pm (as well as 1 in 6 Saturdays paid at £19.14 p/h) Additional benefits: Salary Enhancements with length of service Overtime available at enhanced rate paid at £19.14 per hour. 31 days holiday (including bank holidays). Life Assurance. Enhanced pension (5% employer contributions) Free parking. Full training provided. The Role: Our client, the leading manufacturer of its industry, are expanding their Customer Service Team. The successfully appointed Customer Service Assistant will manage telephone calls from customers as well as process orders onto a bespoke system working in a friendly environment where full training is provided. This role will suit a candidate with a background in customer service and administration. In addition, if you have optical retail experience then we want to hear from you! Responsibilities of the Customer Service Assistant Call Handling. Data Entry onto a bespoke system. Communicating with clients and stakeholders. Processing orders and ensuring that delayed orders are chased. Dealing with general and technical queries. Investigating complaints and providing a solution. Requirements of the Customer Service Assistant Effective communication skills (listening, verbal, written). Confident and friendly telephone manner. Accurate and high attention to ...