Overview
Location: Livingston. Setting: Office based. Salary: £25,000 per annum.
Established in the 80s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we are an independent UK company with full geographic coverage serving a diverse customer base across public and private sectors. We win awards for helping organisations and users achieve more with technology, and we collaborate closely to bring a positive impact home.
We have an exciting opportunity for a Workshop Engineer. You would work in a busy, fast-paced environment, either independently or as part of a team, supporting a wide-ranging customer base that uses manufacturers including Lenovo, HP, Apple and Dynabook equipment.
Responsibilities
* Inspecting, testing and restocking of customer-owned equipment and accessories. This includes testing and repairing products related to company business, predominantly Apple, HP, Lenovo, Dynabook and Viglen.
* Ensuring correct software/firmware is used on all repaired equipment, following test and repair procedures.
* Ensuring customers’ equipment is fully refurbished and configured to high standards prior to restocking.
* Ensuring all outbound orders are completed in line with agreed SLAs.
* Deployment of selected customer images via SCCM or USB after machines are repaired/refurbished.
* Updating calls regularly with clear and concise detail on our call management system.
* Demonstrating good troubleshooting and diagnostic skills to ensure correct parts are ordered and achieve right-first-time repair.
Requirements
The ideal candidate will have the ability to install and replace hardware and configure operating systems. You should be able to troubleshoot and solve technical problems independently, with a good understanding of PC hardware setup and configuration.
Keywords: HP, Lenovo, hardware, software, configuration, troubleshooting, SCCM, USB, Apple, Viglen, Dynabook
Benefits
* Private Healthcare
* Pension
* 25 days holiday rising to 30 over 5 years
* Group Life Insurance
* Income Protection
* Gym Discounts
* Free Fuel Fridays
* Employee of the Quarter
* Employee Referral program
* And more
Equal Opportunity
We believe in fostering an inclusive environment where employees feel encouraged to share diverse perspectives and strengths. We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, disability, protected veteran or military status, or any other status protected by applicable law. We are Disability Confident Level 3 and participate in the Guaranteed Interview Scheme for candidates with disabilities who meet essential criteria.
If you have any requirements, please contact us via email with your accessibility needs; we will be happy to assist.
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