We are looking for a Telematics Engineer to provide continued support to our growing and established customer base within Southampton and the surrounding areas.
What will you be doing?
* Ensure Microlise product portfolio is fully integrated into our customers’ assets.
* Visit customer sites to install, service and provide ongoing support for our product suite.
* Conduct survey visits to identify suitable solutions.
* Perform QA (quality assurance) visits on Microlise products and peripherals in customer assets.
* Maintain inventory of tools and equipment.
* Keep your vehicle and all provided tools clean and safe.
* Liaise with customers at all levels.
* Provide support to peers and contractor resources when required.
* Ensure administration is concise, accurate and professional.
* Adhere to all internal processes and procedures.
* Report statistical information as needed.
What are we looking for?
* Demonstrable experience in a similar role (auto electrics and/or telematics).
* Full UK driving licence.
* Experience working to Service Level Agreements and operational schedules.
* Understanding of vehicle wiring diagrams and the ability to interpret them.
* Strong customer service skills with a professional approach.
* Good interpersonal and communication skills, with the ability to adjust style to relevant audiences.
* Ability to work autonomously, solve problems independently and adhere to agreed processes.
* Take pride in ensuring quality and accuracy.
* Valid passport for travel.
Working Pattern
This is a field‑based role working remotely on our customer sites. Our field engineers work shifts on a rota basis, including weekends, to suit customer requirements. Full details regarding our working patterns can be discussed at interview stage, and upon application you will be provided with an example of a typical rota.
What’s in it for you?
* Full support and training to ensure you are well equipped to succeed in your role.
* Company vehicle, shift allowance, laptop, mobile phone and tools provided.
* Private medical insurance with Vitality Health, including rewards such as free Amazon Prime, Apple Watch, discounted gym membership and more.
* 33 days holiday (including bank holidays), increasing year on year to 38 days, with further increases based on length of service.
* Life assurance of four times your annual salary.
* Free Costco membership, 20% off EE mobile and line rental, and other discounts via Reward Gateway.
* Investments in employee health and well‑being, with over 20 mental health first aiders in the business.
* Employee assistance programmes.
* Staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and more incentives.
Important Note
Please note: The successful candidate’s job title will be Technical Hardware Engineer in line with our organisational structure.
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