General Manager - Premium Residential Living
Leeds City Centre | Up to £55,000 DOE + Performance Bonus
Are you a people-focused leader from retail, hospitality or hotels looking for a fresh challenge in a growing and exciting sector?
Do you thrive in fast-paced, customer-focused environments, leading teams, driving service excellence and delivering operational performance?
If so, this could be the perfect opportunity to step into a senior leadership role within a premium residential environment, where your ability to create exceptional customer experiences and lead high-performing teams will make a real impact.
The Role
As General Manager, you will take full ownership of the day-to-day operations of a vibrant residential community. You'll lead and inspire your team, ensure outstanding customer service, maintain operational excellence, and deliver strong commercial results.
This role suits a dynamic and outgoing leader who enjoys being highly visible on site, motivating teams and creating a welcoming, energetic environment for residents.
You'll combine people leadership, operational management and commercial awareness to ensure the property runs smoothly while delivering a best-in-class experience for residents.
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Key Responsibilities
Lead, coach and develop a high-performing on-site team
Deliver an exceptional customer experience for residents and visitors
Take full ownership of day-to-day operational management
Ensure the property operates to the highest standards of health, safety and compliance
Oversee building operations, facilities management and safety systems
Manage budgets, track KPIs and drive commercial performance
Support occupancy targets, resident retention and referral growth
Act as the key point of contact for residents, stakeholders and contractors
Create a positive, engaging and community-focused environmentAbout You
We are looking for an outgoing, confident and highly people-driven leader who thrives in operational environments.
You'll likely currently be working as a:
Store Manager
Cluster Manager
Operations Manager
Hotel Manager
Hospitality Manager
General ManagerYou'll bring:
Strong team leadership and people management experience
A passion for delivering exceptional customer service
A hands-on operational mindset
Experience managing budgets, KPIs and performance
Excellent communication and problem-solving skills
A proactive, solutions-focused approachCandidates from retail, hospitality, hotels, leisure or customer-focused operational environments are particularly encouraged to apply.
What's on Offer
Up to £55,000 basic salary
Performance-related bonus
Opportunity to lead a large, vibrant residential operation
A dynamic and people-focused working environment
Excellent long-term career progression opportunitiesWhy This Role?
This is a fantastic opportunity to move into a growing sector that blends hospitality, operations and customer experience.
If you enjoy leading teams, creating great environments for people, and running high-performing operations, this role offers the perfect platform to take the next step in your career.
Due to high application volumes, we may not be able to respond to every applicant