Join to apply for the Front of House Manager role at Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes.
Get AI-powered advice on this job and more exclusive features.
Pay range
This range is provided by Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Front of House Manager
About our brand
Roxy Ball Room is the home of booze and ball games! An 18+ venue offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice‑free curling, beer pong, and exclusive Roxy creation Crazy Pool. Classic rock & indie playlist and drinks menu bring the playground to the bar. Started by two brothers 11 years ago, under the Professionals At Play umbrella, we now operate 27 sites nationwide.
What we’d expect from you
We look for an energetic, people‑focused leader to head our guest experience in a fast‑paced competitive socialising environment. You’ll be the face of the venue, ensuring seamless service across the bar, floor, and games areas while driving team performance, guest satisfaction, and operational excellence. Winning personality and a fun‑loving spirit are a must!
Role Responsibilities
* Deliver a world‑class guest experience that blends hospitality with entertainment.
* Be highly visible on the floor, engaging with guests, resolving issues, and creating memorable moments.
* Manage guest flow during peak times, ensuring smooth check‑ins, table allocations, and activity scheduling.
* Monitor feedback channels (online reviews, guest surveys) and implement improvements.
* Lead, motivate, and coach FOH team members (hosts, servers, gaming hosts).
* Deliver training on service standards, product knowledge, and upselling.
* Drive sales through upselling, promotions, and cross‑selling activities.
* Monitor key FOH KPIs.
* Act as the senior manager on duty, taking ownership of the venue’s overall performance during shifts.
* Lead pre‑shift briefings to set expectations and communicate priorities across all departments.
* Ensure smooth coordination between FOH, bar, kitchen, and activity areas to deliver a seamless guest experience.
What we’re looking for
* Passionate attitude.
* Professional yet playful.
* Positive energy for the team.
What you get
* Salary £30,800.
* Tips and service charge shared equally among the team.
* 50% off food and drink, free gaming.
* Regular team incentives, including rewards such as paid trips abroad.
* Two staff socials during the year.
* Employee Assistance Program with free counselling services.
* Development opportunities within the company growth.
* Courses: leadership, mental health awareness, first aid, personal licences.
* Access to Rewards Gateway with discounts at hundreds of retailers.
Job specifics
* 45‑hour working week across 5 shifts.
* Availability to work weekends and public holidays.
* Reliable commute to work.
* Managing a large team of up to 50 staff members.
* Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager.
* Liaising with all departments of Professionals At Play: marketing, sales, finance, operations and maintenance.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Restaurants
We’re excited to hear from you
Think you’ve got what it takes to be part of the Roxy team? Hit apply now! Good luck!
#J-18808-Ljbffr