Overview
We are recruiting a permanent Service Performance Analyst to join the Digital and Services Team in the Strategy, Transformation and Assurance Directorate.
This is a new post that provides an exciting opportunity for someone who is motivated and passionate about improving public services. The role will work closely with the Service Performance Lead, who has overall responsibility for setting direction and influencing senior leaders.
Responsibilities
* Support the Lead by providing high-quality analysis, insight, tools and guidance to help services measure and improve performance.
* Contribute to the development and maintenance of frameworks, metrics and standards for service performance (including the Service Model).
* Provide guidance, tools and templates to help services measure performance consistently and effectively.
* Produce dashboards and narrative insight to help leaders understand service outcomes and areas for improvement.
* Assist services to complete maturity assessments and track transformation progress.
Team
You will join a small team in the Strategy, Transformation and Assurance Directorate, building a consistent, evidence-based approach to understanding and improving services. The team is developing the Environment Agency’s Service Model, describing services, outcomes and capabilities. This role will provide data, insight and guidance to measure performance, track maturity and inform improvement. The team sets metrics, supports assessments, produces dashboards, aligns service roadmaps, shares tools and frameworks, and advises on transformation and investment.
Experience/skills
Essentials:
* Strong analytical skills with proven experience as a Performance Analyst, Data Analyst, or Business Analyst.
* Proven experience of building and maintaining dashboards or reporting tools (e.g. Power BI, Tableau, or advanced Excel).
* Ability to work collaboratively across organisational boundaries and build constructive relationships.
* Clear communication skills, able to explain complex analysis simply and persuasively to non-technical audiences.
* Self-motivation and adaptability, comfortable working independently as well as part of a team.
* Experience of producing guidance, toolkits or frameworks to support colleagues.
Desirable:
* Experience of service performance measurement or service improvement in a large or complex organisation.
Contact
To discuss this role further please contact Adele Millard, Service Model Lead: adele.millard@environment-agency.gov.uk
Note
We are committed to having a diverse and inclusive workforce and welcome flexible working patterns for all our vacancies, including job share. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment.
The Environment Agency, as a Non-Departmental Public Body sponsored by Defra, is committed to providing value for money and utilizes Central Government frameworks and contracts for all external recruitment needs. For information on becoming a supplier through the Crown Commercial Service, please visit the government link.
Artificial intelligence can be a useful tool to support your application, however all examples and statements provided must be truthful and taken directly from your own experience. Where plagiarism has been identified, applications may be withdrawn. Although the Environment Agency is a non-departmental public body sponsored by Defra, we align with Civil Service guidance on the use of artificial intelligence. Please review for more information.
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