Job summary
Our client, a small but rapidly growing MSP offering IT and web services, is seeking an enthusiastic and motivated 2nd Line Support Engineer to join their expanding team in Christchurch, near Bournemouth.
Key skills required for this role
IT Support, Infrastructure Support, 2nd Line Support, 1st Line / 2nd Line
Important
IT Support, Infrastructure Support, 2nd Line Support, 1st Line / 2nd Line
Job description
Our client, a small but rapidly growing MSP offering IT and web services, is seeking an enthusiastic and motivated 2nd Line Support Engineer to join their expanding team in Christchurch, near Bournemouth. This is an exciting opportunity for an individual looking to develop their career and potentially grow into a Head of IT role as the company expands.
Key Responsibilities:
1. Providing 2nd line support to a diverse client base, ensuring high levels of customer satisfaction
2. Diagnosing and resolving technical issues in a timely and efficient manner
3. Managing and prioritising support requests through the ticketing system
4. Assisting with the setup, configuration, and maintenance of IT infrastructure
5. Escalating complex issues to 3rd line support or specialist teams when necessary
6. Offering guidance and support to junior members of the team
7. Contributing to the continuous improvement of service delivery processes
8. Maintaining comprehensive documentation of technical procedures and solutions
Job Requirements:
9. Experience in providing 2nd line support within an MSP environment
10. Strong knowledge of IT infrastructure, including servers, networks, and cloud services
11. Proficiency in troubleshooting and resolving technical issues
12. Excellent customer service and communication skills
13. Ability to work independently and as part of a team
14. Strong problem-solving skills and attention to detail
15. Enthusiasm for learning and adapting to new technologies
16. Relevant IT qualifications or certifications are desirable
Benefits:
17. Opportunity for career progression; potential to progress into a senior role.
18. Exciting and dynamic work environment
19. Chance to be an integral part of a rapidly growing company
20. Supportive and collaborative team culture
21. Ongoing training and professional development opportunities
22. Share
manages this role
Matchtech is a STEM Recruitment Specialist, with over 40 years’ experience