To support the smooth and efficient allocation of transport work across by coordinating the daily schedules of over 35 drivers. The Transport Control team handles over 200 incoming calls daily and manages 800-1,100 job allocations, ensuring timely collections and exceptional service delivery to internal and external stakeholders.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Key Responsibilities Allocate regular and ad-hoc collections to drivers and contractors
Manage route allocation and driver schedules to ensure full coverage, including during sickness or holidays
Monitor and account for all previously allocated work using internal and third-party systems
Liaise with drivers, customers, and internal departments to ensure jobs are completed accurately and on time
Provide customers with waybills, courier bags, and mailbags as required
Sign for incoming packages and notify recipients promptly
Operate forklift trucks (FLT) for loading/unloading vans and lorries
Collaborate with Customer Services, Sales, Logistics, and Operations to resolve customer issues and queries
Maintain accurate records of job allocation and status updates
Person Specification Essential: Previous experience in a similar transport control or logistics coordination environment
Strong verbal and written communication skills
Good geographical knowledge, especially of London, Birmingham, Bristol, and the Home Counties
Ability to remain calm and effective in a fast-paced and high-pressure environment
Excellent organisational and multitasking abilities
Flexible approach to working hours, including willingness to work later shifts when required Monday to Friday 9.00-18.00pm
Skills
TPBN1_UKTJ