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Customer service planner

Leeds
Just Size 2
Service
Posted: 14 August
Offer description

Join to apply for the Customer Service Planner role at Just Size 2

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Planner role at Just Size 2

Permanent, Full Time

We are looking to recruit a Customer Service Planner to join our team, based from our office in Westminster London.

Salary: £28,0000 - £29,000

Location: Maida Vale, London, W9 2AR

Permanent, Full Time

We are looking to recruit a Customer Service Planner to join our team, based from our office in Westminster London.

About The Role

Joining our team, youll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.

Using our in-house system, youll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

Good computer skills including Microsoft Office

Strong administration, organisational and communication skills

Repair and Maintenance planning background, With excellent scheduling of day-to-day repair orders across various trades experience

Social Housing experience would be advantageous

previous experience dealing with high volumes of calls

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

Life Assurance & Accident Cover

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Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday Schemes

Flexible Working & Flexible Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support, including EAP

Loyalty & Values Awards

Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

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Seniority level

* Seniority level

Entry level


Employment type

* Employment type

Full-time


Job function

* Job function

Customer Service
* Industries

Administrative and Support Services

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