Senior IT Customer Engineer (Must have active SC Clearance) Assignment Type: Temporary, ongoing basis where you will be engaged via Hays or an umbrellapanyLocation: London – SE1Working Environment: Hours: hour working day between 07:00 – 19:00 – on sitePay type: £ per hour
Our client is a leading independent technology and services provider. A multinationalpany with over 20,000 employees worldwide, it helps large corporate and public sector organisations source, transform, and manage their IT infrastructure. Their services enable digital transformation, improve user experience, and support business growth.The RoleWhat awaits you?Our Ring-Fenced Teamprises of 15 engineers covering the London area for sickness, holiday cover, resource on-demand requests and project requests. The RFT covers a number of different customer accounts, includingernment and banking customers, so you will be required to gain clearances for a number of different customers, includingernment SC and DV.Senior IT Customer Engineers provide intermediate to advanced level desktop installation, configuration, support and troubleshooting services. Senior Customer Engineers can also provide basic Wintel server installation, configuration, administration, and break fix repairs. A Senior Customer Engineer is hardware and software skilled and accredited through the appropriate vendor training programs.Required to work on MOD, so rules regarding nationality will apply. What should you bring along? Willingness to drive a vehicle supplied by a customer on occasion when required to travel to different customer satellite sites, so a clean driving licence required.Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.Mac OS experience and knowledge, desktop and MacBookGood MS Office products experience - Office 365 and Teams.Experience of using Apple, Android and other mobile devices.An understanding of wireless connectivity and fault diagnostics.To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments.Able to navigate around the OS, to find and recreate desktop shortcuts.Able to add printers and map network connections.Able to follow scripts to build and configure laptops and desktops.To perform moves and changes and set up workstations.Experience and knowledge of server technology including datacentre – HP ProLiant G8 - G10, Dell server, Lenovo blades. Back-ups, tape library, storage, configuration and hardware.Cisco knowledgeExcellent customer skills are essential.What next?If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now on 0116 261 5001. #4713971 - Jane Pretty