A leading global provider of IT services is seeking a Senior Service Desk Analyst in Manchester. This role involves delivering high-quality desktop support, resolving Level 2-3 service tickets, and interfacing with high-profile financial industry clients. Ideal candidates will have over 3 years of experience in IT support, strong skills in Microsoft Office 365, and a commitment to customer service. This is a hybrid position requiring US shift coverage from 3PM to 2AM GMT, offering a competitive compensation package.
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