Head of Operations
Founder-led, small, high-performing, QSR group focused on growth and expansion
London
circa £100,000 salary plus bonus and benefits
We are exclusively recruiting a Head of Operations for a small, high-performing and growing QSR group as it shifts from established and successful into a genuine scale-up and growth phase.
Built on clear values around quality, provenance and standout customer experience, this independent hospitality brand has already built a loyal following and strong performance across a small group of London sites.
With 3 new openings planned over the next 12 months and 4 the following year, with an overall goal of 10 over two years anda longer-term ambition beyond that, this business now needs an experienced operational leader to build the infrastructure that supports sustainable scale.
This is not simply about running effective and smooth operations, its about designing what the next chapter looks like and playing an instrumental role in it.
This role will partner closely with a founder to translate vision into consistent, people-led, commercially strong operations across a growing multi-site group.
Were looking for someone who has lived this journey before and has taken a small number of locations or cluster business into a larger, structured group. A builder, completer/finisher, someone who brings clarity and rigour without stripping the soul from its brand.
The role
Youll own operational performance across the group, building the capability, leadership structure and systems required to support ambitious multi-site growth.
A key part of this role is moving the business from instinct-led excellence to repeatable, disciplined performance - introducing and refining process, reporting rhythm and operational infrastructure without losing brand personality or pace.
Youll coach and develop site and emerging area leaders, strengthening the bench and defining the leadership layers needed for expansion, while embedding energy, accountability and pride.
Working in close partnership with the founder, youll translate brand vision into scalable, safe and commercially robust operations. Youll play a key role in shaping the operating model - from labour structures and reporting lines to performance cadence and new opening readiness.
Youll lead P&L performance, labour models, cost control and KPIs across existing sites and new openings, helping define how the organisation evolves as it scales from a tight cluster into a structured multi-site group.
Strategic and hands on, youll be equally comfortable partnering with the founder, on operations strategy and in the day-to-day delivery and detail.
Essential experience were looking for
Proven multi-site leadership in high-volume QSR's
Direct experience scaling from small/cluster to established multi-site group - this role will likely suit someone who has helped take a business from circa 5 sites toward 1520+ and is motivated by doing that journey again.
Knowledge and experience in multi-site management, expansion and QSR
Demonstrable experience building systems and infrastructure for growth
Strong commercial and P&L ownership across sites
Experience building middle management layers and succession pipelines
A builder of teams, culture and future leaders
Clear values around food quality, provenance and standout customer experience
Structured, organised and delivery-focused
Hands-on, energetic and solutions-driven
High emotional intelligence and natural gravitas
Clear on ownership and accountability
Comfortable and confident operating alongside a founder-led vision
Most importantly: youre someone people want to work with - collaborative, straight-talking, fun and invested.
Interested in this exciting opportunity? Please apply today.
Unfortunately, owing to high volumes of interest, applications and CVs cannot be accepted through individual messages or email.
Every application will be reviewed and all candidates will receive a response.
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