Overview
Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you'll play a crucial role in assisting customers and contact centre staff with your knowledge and experience. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed. What will I be doing?
Responsibilities
* Provide essential technical support, advice, and repair fixes to customers, ensuring we attend vehicles in a genuine breakdown scenario where appropriate.
* Ensure efficient communication and effective resolution of breakdowns for our customers.
* Record data on relevant databases accurately to contribute to management insights and facilitate efficient decision-making; you must be computer literate and confident using various systems.
* Provide advice in a clear, customer-friendly way to ensure understanding and deliver excellent customer service.
* Be a target-driven individual focused on achieving results.
* Be a fixer/problem solver who uses technical expertise to resolve issues and get customers moving again.
* Master communicator: translate complex technical information into simple, effective explanations for customers and Patrols to build confidence in resolving the issue.
* Be flexible: breakdowns can occur outside normal hours; be willing to work on a roster that includes weekends.
Qualifications
* Mechanical Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or an equivalent qualification, alongside substantial, demonstrable experience in the motor vehicle repair industry.
Equality, Diversity & Inclusion
We are an equal opportunities employer and welcome applications from everyone. The AA values diversity and the positive impact it has on our culture and customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel that you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Benefits
* Diverse learning and development opportunities to support you to progress in your career
* 25 days annual leave, plus 8 bank holidays
* Free AA breakdown membership from day 1
* Discounts on AA products including car and home insurance
* Employee discount scheme with a car salary sacrifice option and discounts on healthcare, shopping, holidays and more
* Work save pension scheme with up to 7% employer contribution
* Company funded life assurance
* Dedicated Employee Assistance Programme
#J-18808-Ljbffr