Customer Support Engineer
* Annual Salary:Up to £55K DOE & Company Bonus
* Location:Great Yarmouth
* Job Type:Full-time, Flexible Working Hours
Reed Engineering are working with an amazing company who are looking for someone to join their innovative team as a Customer Support Engineer, where you will play a crucial role in providing first-line technical support for our cutting-edge sonar products. This position is based in our Great Yarmouth office and offers a dynamic work environment with the opportunity for occasional global travel to support our extensive customer base.
Day-to-day of the role:
* Provide outstanding technical support to customers via telephone, email, and occasional customer visits.
* Assist in resolving technical issues with support from the Engineering Team.
* Conduct on-site demonstrations of our sonar products to support sales initiatives.
* Perform installation, commissioning, and upgrades of products.
* Report on opportunities for product improvements and ensure customer communications are responded to within an acceptable timeframe.
* Promote improvements, upgrades, and aftersales opportunities to customers.
Required Skills & Qualifications:
* Technical education in a discipline relevant to sonar products.
* Demonstrable hands‑on experience with sonar survey equipment, either in the field or at a base.
* Ability to use a methodical and systematic approach, plan ahead, define clear priorities, and allocate resources effectively.
* Strong analytical skills to address complex issues and make rational judgments.
* Specialist knowledge and expertise in the field of sonar technology.
* Excellent communication skills, with the ability to convey information clearly and precisely.
* Strong teamwork skills, with a proven ability to cooperate well with others and share knowledge, experience, and support in pursuit of team goals.
Benefits:
* Competitive health care and enhanced pension scheme.
* Death in service benefits.
* 25 days holiday allowance plus statutory bank holidays.
* Flexi‑time with the ability to take an additional day’s leave each month.
* Private medical insurance and worldwide travel insurance.
* Pension with matched contributions up to 8%.
* Death in service benefit and sick pay.
* Bike to work scheme and employee assistance scheme.
* Free electric vehicle charging on site.
* Annual bonus based on company profit.
* Wellbeing events.
To apply for the Customer Support Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
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