Job Title: Business Administrator Employer: APM Cleaning & Repair Ltd Location: B2, Kingfisher House, Kingsway North, Gateshead, NE11 0JQ Hours: Ideally 37.5 hours per week (Monday to Friday, 9:00 17:00 with 30-minute unpaid lunch) May be able to provide part-time hours if requested. Hourly Rate: £12.60 Holiday Entitlement: 28 days per annum (including bank holidays) Job Summary: APM is seeking a proactive and experienced Business Administrator to join our head office team in Gateshead. This is a full-time, permanent position supporting our regional Contract Managers and existing Administrator in delivering high-quality administrative services across our contracts. Key Responsibilities: Act as the primary administrative support for Contract Managers, ensuring smooth day-to-day operations. Manage client communications via email and phone, maintaining a professional and responsive service. Prepare and maintain client performance reports, timesheets, and contract documentation. Coordinate onboarding processes, including ID badge creation, training module support, and document verification. Order and manage stock and supplies for contracts. Occasionally accompany Contract Managers to client sites to assist with training delivery and audits. Required Skills & Experience: Proven experience in an administrative or office-based role. Strong IT skills, including Microsoft Office (Excel, Word, Outlook). Excellent communication and organisational abilities. Ability to work independently and as part of a team. High attention to detail and a proactive approach to problem-solving.