PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions.
The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere.
Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Ocean (Export/Import)Team Leader responsibility Dartford based. Deliver exceptional customer service to clients and overseas agents by ensuring timely and professional communication.
Work closely with team members and other departments to maintain the highest level of operational performance.
Resolve accounting issues and queries as directed by management, ensuring they are handled promptly and effectively.
Identify and raise potential issues to your direct manager that could impact timelines, service quality, or compliance.
Work alongside management to identify and implement process improvements
Train and mentor new team members to ensure a smooth onboarding process and consistent performance when required.
Carry out any additional duties as required by management to support department goals.
Identify any opportunities for improvements in overall service quality and business safety.
Minimum of 4 years of extensive Ocean Export experience
Minimum of 2 years Supervisory role within the freight forwarding industry would be an advantage
Knowledge of various local and International shipping and freight forwarding practices.
Ability to adapt quickly to changing policies and procedures.
Computer literate in Microsoft Office