About us:
At Lighthouse Safety, we provide high-quality training to individuals and organisations across the UK. We are looking for a Training Coordinator to support the smooth running of our training centre and ensure an excellent experience for our customers and trainers.
This is a varied role where you will be the first point of contact for delegates, supporting the administration behind our courses while also helping us maintain strong relationships with our clients.
Key Responsibilities:
Welcoming and supporting delegates attending training courses, creating a professional and friendly first impression
Proactively contacting existing clients to promote upcoming courses, maintain relationships and generate repeat training bookings
Answering telephone enquiries and assisting customers with course bookings
Producing client quotations and maintaining quotation and purchase spreadsheets
Booking courses with awarding bodies and managing course notifications (e.g. Construction Industry Training Board and Institution of Occupational Safety and Health)
Supporting course bookings through email and the CRM system
Preparing and checking course paperwork in advance of training delivery
Ensuring trainers have the documentation, information and IT they require
Managing stock of training materials and coordinating
Providing reports on room capacity and book stocks
Preparing training rooms and ensuring facilities are fully stocked
Supporting the administration of course results and the closure of course files
Creating and issuing training certificates
Supporting delegate feedback and course evaluation processes
Assisting with meeting preparation and general centre administration
Ensuring the premises are secured at the end of each day
About you:
Were looking for someone who is organised, approachable and enjoys working in a busy environment where no two days are the same.
You will ideally have:
Strong organisational and administrative skills
Excellent communication and customer service skills
A commercially aware mindset, with the confidence to promote upcoming courses and encourage repeat bookings from existing clients
Confidence using Microsoft Office and CRM systems
The ability to manage multiple tasks and prioritise effectively
A proactive approach and strong attention to detail
Confidence speaking with customers and maintaining positive client relationships
We offer:
Salary of £27,500-£32,500 per annum DOE
25 days annual leave plus bank holidays
Life assurance
Cycle to work scheme
Charity sponsorship opportunities
Employee discount scheme
If youre an organised and customer-focused professional looking to play a key role in supporting high-quality training delivery, we would love to hear from you!
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