Job Description
Carnival UK is seeking a Product Owner (Hotel Management System) to support the rollout of a new hotel management system across 11 ships in our P&O Cruises and Cunard fleet.
This role offers a unique opportunity to be involved from the beginning of the product journey, collaborating with sister brands to select and implement a future-proof HMS to replace the current platform. You will lead a programme of continuous development, working closely with the Product Director and stakeholders both shipboard and shore-based, to deliver regular value-added features in partnership with your team—including business analysts, solution architects, developers, and testers.
You will establish, communicate, and prioritize the product vision, backlog, and roadmap based on value, ensuring clarity and understanding across teams. You will own key features and relationships with business owners, refine user stories, and facilitate agile ceremonies, managing dependencies to streamline the existing HMS.
Your Responsibilities:
1. Solution Selection: Participate in platform selection and procurement to replace the current hotel management system.
2. Backlog Management: Create and prioritize the backlog, including business and technology changes.
3. Deployment and Improvement: Oversee design, deployment, and subsequent improvement phases.
4. Communication: Liaise with senior management and ship teams to ensure smooth implementation.
Position Details:
This role is classified as a CUK Level 07, offered full-time on a permanent basis with hybrid work options, including up to two days remote work per week.
Requirements:
* Hotel Management Experience: Essential, preferably within the cruise industry.
* Product Background: Familiarity with Scrum or Agile, experience with JIRA.
* Hotel Management Systems: Knowledge of property or hotel management systems.
* Agile Certification: Essential for the role.
About You:
* Decisive: Able to make and explain decisions confidently.
* Team Player: Fits well within Carnival’s people-centric culture.
* Communicative: Effective across all organizational levels.
* Outcome-Oriented: Focused on KPIs and success measures.
* Motivational: Energetic, capable of maintaining team morale.
Why Join Us?
We offer more than a job—create unforgettable holiday experiences and enjoy comprehensive benefits, including discounts, bonuses, development opportunities, health and wellbeing programs, pension, insurance, and more.
Ready to Lead?
If you are excited to lead a technology team to new heights, apply now to make a difference with us.
Recruitment Journey:
Visit https://bit.ly/CUKCandidateJourney for more information.
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About Us
Holidays are among life's greatest pleasures. At Carnival UK, we bring these moments to life through cruising, creating unforgettable journeys with our iconic brands, P&O Cruises and Cunard. With a rich heritage of over 350 years, we aim to deliver joy, adventure, and lifelong memories, aspiring to become Travel’s Employer of Choice by fostering a diverse, inclusive, and high-performing culture.
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