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Key account manager

London
Uniphar Group
Key account manager
€60,000 a year
Posted: 8h ago
Offer description

Full Time Permanent – UK


Role Overview

Uniphar UK is a specialist supplier of unlicensed and difficult to source medicines to NHS hospital customers across the UK. This role will focus on supporting NHS hospital pharmacies that rely on unlicensed medicines to meet unmet patient needs, continuity of care requirements, and clinical demand where licensed alternatives are unavailable. The role will be predominately based in the London Region.


Key Outcomes

* Deliver annual sales and margin targets in line with Uniphar UK Business Unit objectives within the NHS Unlicensed Medicines portfolio
* Lead structured account management and NHS business planning, ensuring all commercial activity aligns with Uniphar UK financial, operational, and governance requirements
* Work closely with Hospital Customer Service, Strategic Procurement, Quality, and Regulatory teams to ensure supply solutions meet NHS clinical, safety and compliance expectations
* Grow Uniphar UK’s footprint and reputation as a trusted partner for Unlicensed Medicines within NHS hospital pharmacy
* Build and maintain long‑term relationships with Chief Pharmacists, Medicines Management teams, procurement pharmacists and pharmacy technicians across NHS Trusts
* Maintain deep knowledge of the NHS ULM landscape, including MHRA guidance, Specials and Import regulations, competitor activity, and emerging clinical demand
* Provide clear monthly feedback and insight on NHS accounts, product demand trends and commercial performance to the Business Unit Director, Commercial Manager and Strategic Procurement stakeholders
* Ensure consistent delivery of high‑quality customer service, remaining responsive to urgent, patient‑critical and time‑sensitive unlicensed medicine requirements
* Represent Uniphar UK at relevant NHS‑focused conferences, regional pharmacy meetings and industry events
* Identify and progress new NHS business opportunities that support sustainable growth within Unlicensed Medicines and the wider Uniphar Group


Key Skills & Experience

* Strong account management and selling capability within complex NHS environments, including key account planning, forecasting and performance tracking
* Minimum of five years’ experience in pharmaceutical, Specials, Unlicensed Medicines or hospital‑focused sales roles
* Ideally, prior experience working within an NHS hospital pharmacy or directly supporting unlicensed medicines supply
* Demonstrable record of achieving or exceeding sales targets within regulated healthcare markets
* Strong understanding of NHS structures, hospital procurement processes and governance requirements related to unlicensed medicines
* Established relationships with NHS Chief Pharmacists, Medicines Management teams and Hospital Pharmacy Procurement professionals
* Competent with IT systems, including MS Office, CRM platforms and account reporting tools


Working Conditions

Due to the expected key outcomes associated with this role, it will be a field‑based position involving visits to key customers. Hybrid working is available, but the role requires presence at hospitals and face‑to‑face meetings at our London office. In exchange for flexibility, the role offers a progressive and flexible approach to work‑life integration rather than a strict 9‑to‑5 structure.

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