Technical Team Manager
£48000 GBP
5% Bonus, 10% Pension, Healthcare & Life Assurance + Flexible Benefits
Hybrid WORKING
Location: Central London, Greater London - United Kingdom Type: Permanent
Role : Technical Team Manager
Salary: Up to £48,000 + Bonus + Excellent Benefits
Location : Bracknell
Security Clearance Required : SC (or eligible to obtain)
Are you a people-first leader with a solid understanding of IT infrastructure and a passion for team development? We're looking for a Technical Team Manager to lead a high-performing support team of 11 engineers (1st to 3rd line, network, and infrastructure specialists) in a dynamic and rewarding environment.
What You'll Be Doing Lead and manage a diverse technical support team, focusing on performance, workflow, and development.
Act as the key point of contact for escalations, customer interactions, and leadership reporting.
Oversee service desk operations, ensuring SLAs and KPIs are met.
Collaborate with software delivery teams on deployments and support.
Drive continuous improvement through process documentation, automation, and reporting.
Participate in change and release management, including CAB involvement.
What You'll Bring Proven experience in managing technical teams (5+ people), including performance and absence management.
Strong knowledge (not hands-on) of IT infrastructure: Windows Server, Exchange, Active Directory, VMware, and Microsoft Service Centre tools.
Understanding of networking technologies - Cisco and/or Juniper.
Experience generating and presenting performance reports to senior stakeholders.
Familiarity with ITIL processes (certification is a plus - training provided).
Bonus points for Linux knowledge, recruitment experience, and working with software support teams.
What's On Offer Salary up to £48,000
Bonus up to 5%
26 days holiday (plus option to buy 3 more)
Pension up to 10% company contribution
Healthcare, life assurance, and flexible benefits
No on-call - 37-hour week, Mon-Fri (coverage between 8am-6pm)
Why Apply?
This is a fantastic opportunity for a senior engineer or team lead ready to step into a full management role, or an experienced manager looking to join a supportive, forward-thinking organisation. You'll have the chance to grow your leadership skills, influence technical operations, and make a real impact.
Reference : AMC/JWH/TTMB1
Reference: AMC/JWH/TTMB1
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