Do you want to use your workforcemanagement experience to help a charity support more people, more effectively?
Are you looking for a role whereyourplanning and analysis skills can make a real difference?
Werelooking for aResource Planning Managerto join our Performance and Planning team and help ensure our operational resources are used in the most effective way to support our clients and colleagues.
This is a key role within StepChange, responsible for real-time performance, short-term resourceplanningandlong-termworkforce forecasting across a multi-channel contact centre environment.Itsa great opportunityfor someone with strong workforce planning experience who wants to take ownership, influence decision-making and contribute to meaningful outcomes in a purpose-driven organisation.
Working closely with the Head of Performance and Planning and colleagues across operations and performance teams,youllprovide insight and planning that supports service delivery today, tomorrow and into the future.
Whatyoullbe doing
Youlloversee workforce planning activity across our contact centre, helping deliver the right balance between demand,capacityand service for our clients.
Youllmanage real-ti...